Customer Service Sales
Resume:
ROMEY A. ARMSTRONG
*****.*********@*****.***
OBJECTIVE Management
ADMINISTRATION
SUMMARY OF QUALIFICATIONS
. Enthusiastic, innovative and team-oriented professional who offers more
than eleven years of diverse and increasingly responsible experience in
multiple aspects in customer service, administration and supervisory
experience.
. Routinely achieve exceptional results in areas including strong
customer service skills, data entry, mentoring/managing teams,
organization, business process improvements, managing projects, records
retention and business cost savings.
AWARDS
FY 10 Q4 On-The-Spot Award - "Go Do It Recognition" (Cost Effective
Outside Services)
FY 06 Q4 On-The-Spot Award - "Keeping the Wheels on the Bus Turning"
(SEC Project)
FY 05 Q2 Certificate of Appreciation - Five Years of Service
FY 05 Q3 On-The-Spot Award - "Above and Beyond" (Verma Rebate Project)
FY 04 Q3 Award - Peer to Peer Recognition
FY 03 Q3 Award - Finance Employee of the Year
OVERVIEW OF EDUCATION & TRAINING
Paralegal Support Administrative Support Customer Service
Manage Processes Scheduling/Organization Processing Orders
Class Action Projects Case Filings/Indexing Revenue Reports
Back Ground Checks (FBI) Records Retention/Billing Invoices
Mentor/Manage Teams
Corporate Governance, Privacy/Data Protection Awareness, Private Policy,
Information & Physical Security, Internal Controls Training, Preventing
Workplace Harassment, EHS Online Compliance/OSHA VPP Awareness, Leadership
Imperative, Order Ready Expo, WW Trade Compliance Diversity Management for
Individual Contributors and Winning with Integrity.
Austin Community College 1997-1998
Round Rock High School - 1997
PROFESSIONAL EXPERIENCE
DELL, INC. (Round Rock, TX)
5/25/2004 to 11/11/09
ADMINISTRATIVE SPECIALIST/PARALEGAL-Legal Department
. Coordinate calendars, schedule meetings, travel, phones, draft letters
and assist visitors.
. Enter all incoming and outgoing correspondence.
. Performs factual research and reports findings to supervisor.
. Organize team building events and voluntary functions.
. Prepares correspondence, presentations and reports.
. Responsible for making recommendations, establishing, documenting,
implementing and promoting on procedures that provide efficiency and
cost savings within the department.
. Responsible for managing escalated complaints, check request and
records retention.
. Coordinate and prioritize multiple complex projects.
. Budget reporting and Invoice management.
. Tracks operational data in a database, including financial and other
reporting metrics.
. Organize and update pleadings, demand letters, records and files for
litigation, unemployment and immigration teams.
. Investigate and analyze debt verifications, accounting and billing
invoice for federal investigative services division.
. Responsible for archiving, managing pub shares and managing marketing
team monthly for the Catalog/Print/Radio/ TV Ad processes.
ROMEY A. ARMSTRONG page two
PROFESSIONAL EXPERIENCE
DELL COMPUTER (Round Rock, TX)
7/24/2000 to 5/21/2004
ORDER PROCESSING ANALYST-Healthcare Department
. Responsible for data entry of specified accounts in the corporate
business group.
. Coordinate team meetings, order supplies and distribute work to team
members.
. Review daily queues, verify customer information and monitor ports
database.
. Manage and review daily revenue reports for sales managers and finance
management.
. Manage India processing teams that support accounts to ensure order
entry is complete.
. Direct interaction with customers via phone and email, established
relationships with collections, customer care, internal/external sales
teams.
PROFESSIONAL EXPERIENCE
INTERIM/DELL COMPUTER (Round Rock, TX)
3/27/2000 to 7/24/2000
ORDER PROCESSING ANALYST - Preferred Accounts Division/Healthcare
. Responsible for data entry of specified accounts in the corporate
business group.
. Review daily queues, verify customer information and monitor ports
database.
. Direct interaction with customers via phone and email, established
relationships with collections, customer care, internal/external sales
teams.
. Responsible for maintaining quarterly metric team goals and distribute
work to team.
PROFESSIONAL EXPERIENCE
LA PETITE ACADEMY (Pflugerville, TX)
2/09/1998 to 5/24/1999
TEACHER-SUPERVISE CLASSROOM
. Supervise toddler's daily, coordinate daily agenda and implement good
behavior.
. Maintain a clean and play work environment for children.
. Assist with preparing meals and answering phone calls.
. Communicate daily with parents on children's development.
. Daily interaction with reading, imagination and daily activities.
PROFESSIONAL EXPERIENCE
MANOR DOWNS RACETRACK (Manor, TX)
2/28/1998 to 4/26/1998
CUSTOMER SERVICE/SALES CLERK
. Responsible for ticket sales, accounting and greeting customers daily.
. Record and date tickets sold, kept voided tickets for reconciliation
and audit purposes.
. Balance ticket sales to the revenue they produce on a daily basis.
. Manage money at the end of business day and complete full accounting
of tickets sold against cash received and amount posted.
TECHNICAL APTITUDE
Mozilla Firefox, MS Windows & Applications, Outlook, Excel, Power
Point, Word, Access, Ad Hoc, 80WPM, 10-key, PORTS, Tracker, DPS, DOMS,
Adobe, Subpoena Tracker, LMS,
Fiserv, Tymetrix 360 and Business Objects.
COMMUNITY INVOLVEMENT/VOLUNTEER WORK
Caritas, Komen, March of Dimes, Any Baby Can, JDRF, One Dell One
Community,
Legal Offsite Committee and Williamson County Crisis Center
Contact this candidate