Project Manager Customer Service

Kyle Stewart

***** ***** ***** ****

Jacksonville, Fl 32225

Phone: 904-***-****

E-mail: **********@*****.***

OBJECTIVE

To obtain a challenging position that utilizes my 20 years of Customer

Interactions, Project Management, Team Leadership Experience, in which my

desire for continued growth will be encouraged.

SmartBox Portable Storage Company / Jacksonville, FL

January 2010- present (Owner selling business 9/10)

Position: General Manager

Responsibilties:

Managed day to day operations for Local Franchise Owner within the Portable

Storage Industry

Supervised Customer Service, Transportation, and Warehouse Techs

Scheduled daily logistics for all customer deliveries

Created monthly remittance, daily work logs, and various management

reports, including payroll

Responsible for sales and advertising, including internet marketing using

pay per click, search engine optimication for company website.

Responsible for budget implementation and P&L knowledge

Negotiated contracts with current and future vendors

Supervised all DOT logs on Drivers and large trucking equipment. (

International Truck with 35' flatbed trailer, moffett and all warehouse

forklifts.)

RLC Enterprises/ Jacksonville, FL

January 2008 - Contract ended 9/2009

Position: Field Installation / Project Manager

Responsibilities:

Assisted with configuring, installing and troubleshooting new internet

wiring for the United States

Navy recruitment offices.

Multi-tasked day-to-day projects, set client appointment, maintained

inventory control.

Paramount Printing / Jacksonville, FL

Full Commercial Offset Printshop

March 2007 - December 2007

Position: Project Manager

Responsibilities:

Initiated and entered all new projects into PACE software for internal job

tickets;

Held daily planning meetings with each department to ensure that client

deadlines were both met and exceeded;

Maintained daily contact with clients / outside vendors on project updates

and changes to all projects (up to 20 projects daily);

Submitted files from clients to graphic artist for position and color

proofs;

Multi-tasked day-to-day projects within the printing and bindery

departments;

Managed and scheduled project deadlines with 15 production employees.

Initiated and overseen packing, project shipments and direct mail

procedures;

Ordered paper, ink and other supplies when needed.

Performed billing and P&L reports at close of each project.

*Shop Equipment : 6 color offset 40" Sheet Fed Perfector, 6 color offset

40" Sheet Fed One Side, Indigo HP 5000 Digital Press, 40" Paper Cutter,

Book Stitcher

Harte-Hanks Marketing of Jacksonville, FL

1994 to 2006

Position from 1999 to 2006: Lead Offset Press Operator/ 6 color 28" Komori

offset

Responsibilities:

Full set up, operations, and maintenance on a large sheet fed press;

Performed client press checks and monitored print during run to ensure the

highest level of quality for our clients;

Built solid customer relations by providing input and feedback for clients

such as Mercedes, Wachovia, Citizens Bank, Bank Of America, Electrolux and

Petsmart;

Supervised and led crew of 3 pressmen / oversaw pressmen on two other

smaller presses.

Helped in prepress/ plating department. Forklift / Reach knowledge

* Shop Equipment : 6 color Offset 28" Sheet Fed, 6 Color Offset 40" Sheet

Fed with Coater, two Halm Jet 2 color Offset Presses, two 40" Paper

Cutters

Georgia Pacific Papers

1988- 1994

Position: Press Operator

Responsibilities;

Full set up, operations and maintenance of 2 color Halm offset Envelope

press.

Member of company safety committee / worked to meet all OHSA standards

EDUCATION

New Horizon Computer Learning Center

Project Management Fundamentals

Certificate of Completion - 2007 : Jacksonville Lean Consortium Member -

2007

Florida Community College of Jacksonville

Associate in Science, Printing/Graphic Arts,

Terry Parker Senior High School

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