Customer Service Sales
Resume:
Caitlin Mayerik
*******.*******@*****.***
Fort Wright, KY 41011 Cell: 513-***-****
Manager with 5+ years experience in sales and customer service industries. Consistently
achieve high customer satisfaction, improvements to the bottom line and turnaround of
underperforming operations.
Builder and leader of customer focused teams; instill a shared, enthusiastic commitment to
customer service as a key driver of company goal attainment. Lead by example and ensure
the execution of all quality and store operations policies.
Areas of Expertise
Marketing Direction Customer Satisfaction Teambuilding & Training
Sales & Margin Improvement Enhancement Word/Excel/PowerPoint/Et
Retail Operations Front End Supervision c.
Management Complaint Handling & Resolution Schedule Development
Professional Experience
White House/Black Market Cincinnati, OH 3/09 to Present
Assistant Store Manager
Promoted to manager position immediately following successful completion of Bachelor’s Degree.
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Consistently exceeds all company sales standards and goals.
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Played instrumental role in driving record high sales increases over the prior year.
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Develop marketing strategies increasing brand exposure.
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Design implemented marketing materials and ensures their distribution.
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Establish and maintain client connections for repeat and loyal business.
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Manage visual updates and standards of merchandise.
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Recruit, train and supervise 25+ part time associates and support members.
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Direct monthly training seminars where areas of needed improvement are addressed.
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Create and nurture an environment in which guests enjoy high levels of service and employees are motivated to deliver top
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performance.
Analyze and interpret sales data as well as business trends.
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Communicate overall performance with upper level management.
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Utilize data and trends to develop sales strategies for ongoing improvement.
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Reduced theft through effective loss prevention strategies; from “target” store, to company standard within 6 months.
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Ensure the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
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White House/Black Market Mason, OH 6/05 to 3/09
Sales Lead/Key Holder
Advanced to increasingly responsible positions, culminating in sales management role within 1 year.
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Lead by example in regards to sales techniques and customer service.
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Top sales performer for entire duration of employment with Mason location.
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Education and Training
University of Cincinnati Cincinnati, OH 9/04 to 3/09
McMicken College of Art and Sciences
Bachelor of Arts in Communications
Focus: Completed numerous courses/seminars in leadership, public relations, marketing, and communications.
• Financing 100% of education through full time employment.
• Intentions of furthering education.
Contact this candidate