Customer Service Sales
Resume:
SHARI JOHNSON
Houston, Texas 77035
**************@*****.***
PROFILE
Top performer with exceptional interpersonal, communication and public relations skills that
allow the development of strong rapport with individuals on all levels. Outstanding record of
achievement, coupled with the ability to build and direct a business to profitability through
leadership, creativity and motivation to maximum potential. Adept at analyzing and resolving
problems and developing and instituting the needed procedures and responses. A consistent high
level of performance dealing with people and services requiring strong organizational, time
management and negotiating abilities. Results oriented, highly motivated to succeed. Energetic
and assertive, adept at the coordination and implementation of multi-faceted operational
procedures in established operations. A sound professional attitude with pride in personal
performance.
OBJECTIVE
Dependable, motivated self-starter willing and able to exceed expectations seeks a responsible
position in Administrative Operations/Customer Service with opportunities to challenge and
use education and acquired skills to positively impact company performance and profitability
while providing personal and professional growth and advancement. Quick learner with old-
fashioned work ethic accepts new challenges on a daily basis.
CAREER HISTORY
Sales Administrative Assistant
Awis 3 Houston, Texas November 2005-December 2009
Performed advance customer service duties. Responsible for verifying member’s enrollments for
medical, dental, and vision savings. Maintained daily call records, sales cost, and sales per rep
reports. Work with the team to ensure that the sales process goes smoothly, from lead generation
to close. Duties include taking incoming calls and qualifying lead potential, sending direct mail
solicitations, managing the proposal process and updating the database. Acquired comprehensive
product line knowledge and ability to quickly assess customer needs and develop full-service
product and service offerings. Respond to urgent needs w/ problem solving demeanor and
ambiguity as well as a focus, Customer care by follow-up calls. Report directly to upper
echelon management daily for status reports.
Retention Specialist
United Workers Houston, Texas July 2003- October 2005
Responsible for call center retention. Verify banking information for multiple clients’ daily.
Customer care by follow-up calls. General office duties to include but not limited to answering
multiple line telephone system, copies, and fax, printing multiple action reports daily. Report
directly to upper echelon management daily for status reports.
Billing Customer Service Representative
Time Warner Cable Houston, Texas January 2001-May 2003
Handled high call volume on a daily basis with excellent results. Adjusted/researched customer
accounts for over or under payments as per company policies. Post payments to accounts.
Answered all billing questions. Completed incoming billing inquires.
COMPUTER EXPERIENCE
SOFTWARE: Windows, E-Mail, Microsoft Office, Word Perfect 6.1 (Advances)
HARDWARE: Multi-line phone system, Printer, Copier, Fax, Computer
SUMMARY OF QUALIFICATIONS
OFFICE SKILLS: Typing, filing, 10 key-by-touch, customer service, multi-line switchboard
(PBX), accounts receivable/payable, can professionally handle billing and/or customer services
inquires; appropriately respond to customer complaints; route to proper parties and resolve issues
where authorized to do so. Call receipt for both internal and external customers in a fast-paced,
intense call center environment. Telephone sales.
**References and additional information available upon request**
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