Customer Service Manager

Location:

Posted:

November 02, 2010

Donald Coon

Email: *********@*****.***

Objective

An experienced printing customer service / account manager, seeking a customer service position.

Core Sills

•

• Proactive trouble shooting abilities, able to meet unexpected challenges with resourcefulness and creative solutions.

• Patient, persistent, and tactful while explaining detailed instructions in a fast paced environment.

• A team player, can prioritize, and handle multiple projects and timelines.

• Outstanding client skills, effective in developing trust and respect, resolve issues with a pragmatic, amiable approach.

• Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles

• Build and foster special relationships with clients to assure customer retention and growth.

Experience

Schawk (1983- 2009)

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• Received and review incoming projects with clients, obtain print specifications, and determine timelines.

• Coordinate job information with internal departments and any outside functions including clients, designers and printers.

• Initiated quality/planning/preproduction meetings

• Entered work orders into a database platform that includes specifications, timing, special instructions, and on-time delivery.

• Worked to solve problems when production issues arise and communicate issues to all parties involved.

• Coordinate information between clients, printers, and designers to ensure that graphics met print specifications.

• Maintained and monitor project timelines and communicate schedule changes or alterations.

• Experienced in Offset, Flexographic, and Rotogravure packaging print processes.

• Performed prepress proof quality checks and press color approvals.

• Skilled in Adobe Illustrator, Photoshop, Quark Express and Microsoft Office applications.

• Developed a common cylinder process that reduced labor, materials, and setup costs by 26%.

Monarch Marathon (2007-2010)

• Part time cashier

Education

A.A.S. General Printing

Ferris State University, Big Rapids, MI

B.S. Technical Education

Ferris State University, Big Rapids, MI

Illinois CDL A License with air brake and other endorsements (August 2010)

Star Truck Driving School, Bensenville, Il

Military Experience

U.S. Army, 9th infantry Division, Ft Lewis, Washington. E4 squad leader U.S. Infantry