Customer Service Management

Viswada Sripathi

***** ********* ***** 818-***-****

Granada Hills, California 91344 ********.*****@*****.***

VISA

Permanent Resident

OBJECTIVE

Seeking full time with an organization that will permit me to use and contribute my abilities in software

development. My motto: “Problems are opportunities and never accept defeat in life”.

ACADEMIC PROFILE

• Masters in Computer Science, August 2010 University of Nevada, Las Vegas. GPA 3.6/4.0

• Bachelor of Technology: Computer Science Engineering, May 2008 Scient Institute of Technology

(SIET), India. GPA 3.6/4.0

TECHNICAL SKILLS

Languages : .NET(C#, ASP.NET, VB.NET) Java C C++ PL/SQL

Database : SQL Server Oracle 10g

Platform : Windows 2000/XP/2003

Web Design : HTML JSP XML Java Script

Technologies : J2EE, Web Services, Web Logic Integration

Tools : Visual Paradigm Photoshop Dream Weaver Eclipse DB2 Net beans 6.5

PROJECT

Worked on the project “Distributed Channel Management System” - The specific purpose of this system is to

gather and process information about different clients, dealers their interests and queries through the

LAN/Internet.

• Designed web pages for Administrator Module.

• Admistrator is responsible for the maintenance of the system.

• Based on the category of user i.e. employee or management, dealer or client the various parts of the

system are made available to the users.

Languages/Tools Used: J2dk1.4.0, Java, PL/SQL, Tomcat web server.

CASE STUDY

Prepared a case study for “Distributed Channel Management System” Software Requirement Specification

(SRS) document, UML diagrams (Use case Diagrams, Activity Diagrams and Data Flow Diagrams) Tools Used:

IBM Rational Rose

WORK EXPERIENCE

• Associate Technical Engineer, TRIRIGA Inc, Las Vegas, Nevada, July 2010 to September 2010.

Participated in the development of the TRIRIGA life cycle, a java-based platform that is used to build web

applications through non-coding customization. The applications are widely used in workspace management and

environment sustainability.

Analyzed and troubleshoot the user performance benchmark results to identify and resolve bottlenecks in the

platform before each release.

Provided performance-related work to the platform/application development team to achieve TRIRIGA's common

goals in delivering robust and high-quality products to the customers by building and developing Business

Objects, GUIs, and Workflows etc.

• Student Worker, School of Social Work, University of Nevada, Las Vegas, January 2010 to July 2010.

Work includes data entry, filing, making class flyers, distributing mails among the department staff, answering

phones, provide customer service to visitors etc.

• Student Worker, Telecommunications Department, University of Nevada Las Vegas, November 2009 to

January 2010.

Work included designing and maintaining websites. Extensively used CSS, HTML, flash, image editing

and also basic JavaScript. Created a web Database Application using PHP.

Languages/ Tools Used: PHP, HTML, JavaScript, Flash MX.

• Student Worker, Purchasing Department, University of Nevada Las Vegas, July 2009 to October 2009.

Work includes data entry, filing, distributing mails among the department staff, answering phones; provide

customer service to visitors etc.

• Teaching Assistant, Department of Computer Science, University of Nevada, Las Vegas, January 2009 to

May 2009.

Worked with Mr. Ed Jorgensen, Lecturer in School of Computer Science at University of Nevada, Las Vegas.

Work includes grading the students’ assignments, helping students in the course FORTRAN.

• Worked as an Intern, at CMC, Hyderabad, India (June 2007 to December 2007).

Worked on the project “Banking System” using .NET, PL/SQL, Tomcat web server. Worked in all the phases of

the project starting from the administrator to the end user and worked with designing, coding and system testing.

PAPER PRESENTATIONS

• Presented a paper on the topic " Robotics" a t Technofest’06, a National Level Technical Paper

Presentation contest.

• Presented a paper on “Internet Technologies” at Technomist 2K6, a National Level Technical

Symposium.

• Participated in an Inter class competition conducted by Scient Institute of Technology. ( Level: Runner

up).

• Organized the event Sanketh’07, a Technical Symposium conducted by Scient Institute of Technology .

• Presented a paper on the topic “Network Support for Cloud Computing” at University of Nevada, Las

Vegas as part of the coursework, November 2009.

• Member of Golden Key International Honor Society, world's premier collegiate honor society for

standing in top 15 % of the students in class.

COURSEWORK

Software Engineering Artificial Intelligence

Software Project Management Multimedia and Web Design

Neural Networks Computer Networks

Database Management System Operating Systems

C and Data Structures Object Oriented Programming

Data Communication Distributed System

Design and Analysis of Algorithms Database Management System

Advanced Database Management Analysis of Algorithms

Scheduling Computational Geometry

Unified Modeling Language Distributed Computing and Algorithms

*References:

• Available upon Request.

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