Customer Service Representative

Latoya L. Roberson

**** ********* **.

Mesquite, Tx.75181

972-***-****(ph)

*****************@*****.***

Objective: To obtain a rewarding career that will utilize my training and

skills while pursuing opportunity for personal and professional

advancement.

Education:

PCI Health Institute- Diploma Medical Assisting Commencement

(2006)

WW. Samuell High School- Diploma General Coursework Commencement (2001)

Kaplan University- Fire & Science- Still Attending (2010)

Special Skills:

* Well versed in math and basic accounting

* Typing speed 35 wpm

* Microsoft Office suite (including Word, Excel, Outlook, Lotus, Microsoft,

internet browser, AS400 and PowerPoint)

* Coordinated payments arrangements for customers delinquent on their

payments.

* Experience with on line chat and or automated dialer needed

* Providing technical support through email

* Multi task in a very fast paced environment

Employment Experience:

Wing Span- Customer Service/ Mortgage

Dallas, TX. 04/2010- 08/2010 (Temp)

Received multiple letters from customers discussing how to receive a better

mortgage plan or rate reduction on their old and new homes. Completed

outbound calls to clients from whom we had received complaint letters in an

attempt to resolve their concerns.

CSS Security- Security Officer

Dallas, TX. 02/2010- 04/2010 (Temp)

Secured multiple sites making sure the areas were secured and observing for

any suspicious activity on the property.

Stream/ Intuit- TurboTax - Customer Service Representative

Richardson, TX. 07/2008- 08/2009

Responsible for responding to a high volume inbound/outbound call. Also

assist with technical issues on activation/ deactivation of XM satellite

systems. Next, assisted customers with credit cards payments to their

satellite account. Secondly, the company transition over into TurboTax

training the employers how to provide technical support and great customer

service to individual through emails and receiving high volume inbound

calls for the processing of their Federal and State taxes using TurboTax

software.

DHL Global - Driver/ Loader

Dallas, TX. 08/07-06/08

Ensured that all packages were delivered efficiently with accuracy while

adhering to strict deadlines. Position requires lifting up to 70 lbs,

providing excellent customer service, maintaining a safe driving record,

and the ability to operate a hand held dispatch device to include data

entry.

Volt/ Apple Tunes- Customer Service Representative

Richardson, TX. 08/06-07/07

Assisted customers with their troubleshooting issues about their Iphones

and receiving high volume inbound calls. Also, responding to customers

dealing with technical issues concerning customers Iphone and merchandise

purchases. Next, promoted sales for the Iphones as well as providing

excellent customer service.

UPS- Loader/Sorter

Mesquite, TX. 07/05-06/06

Handled, load and sort multiple packages in a fast paced environment which

involved continuous lifting, lowering, and sliding of merchandise.

Long John Silvers Restaurant- Customer Service/Cashier

Mesquite, TX. 06/04-07/07

To provide excellent customer service and assist customers with order

taking, money handling, and preparing food.

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