Project Manager Technical Support
Resume:
JOHN E. JUPA JR.
*S*** Lloyd Ave Lombard, IL ****8
E-MAIL *******@***.***
Professional Summary
Professional with career emphasis in information technology and a history
of achievement in a variety of functions. In-depth participation in systems
administration, development, technical support, and operations of Intel
based systems. Proven ability to adapt to changing technology and master
new material quickly.
EXPERIENCE
World Color (formerly Quebecor World North America)
August 2006 - Present
Technical Manager of Infrastructure
. Responsible for the daily operations and administration of the Network
Operations, Messaging, Help desk, and Windows teams.
. Monitoring uptime of all critical systems and circuits
. Administer Active Directory, DNS, Lotus Notes, Cisco VOIP, Proxy
servers, Antivirus servers, Routers/Switches, Backups and Firewalls.
. Upgrading security patches on Windows, Email Servers and Cisco
systems
. Project management for Messaging upgrades, VOIP Implementations,
Router/switch upgrades, reconfiguration of LAN, and DNS
infrastructure, Implementation of Antivirus software.
. Plan and manage scope, schedule, and budget for defined deliverables
with IT projects
. Provide and document Disaster Recovery Procedures
. Provide Global IT solutions and support in accordance with the
Business.
. Establish, track and improve the key IT metrics for the company and
communicate process improvement opportunities to the management team.
. Incorporate best practices in regards to Network Operations, Email
delivery, Windows implementations and Help Desk ITL standards.
. Responsible for mentoring of staff and identifying areas of
improvement to better support the business needs.
. Ensure the infrastructure is running uninterrupted on a 24/7 basis
with adequate provisions for backup/emergencies. Build a high
performance team culture within IT and maximize collaboration across
the organization.
Interact with both internal and external customers to ensure continuous
IT service satisfaction. Discuss with the business, issues they see and
advise the best strategy to ensure the business meets our customers'
needs
Plan and manage resources, finance, scope and service within a functional
area of Information Technology to deliver business results. Provide IT
products, services and solutions on time, within budget and with the
required functionality.
RR Donnelley
October 2003 - August 2006
Sr. Messaging Administrator
. Support of Lotus Notes/Microsoft Exchange Infrastructure (50 servers
in multiple locations.)
. Lotus Notes/Microsoft Exchange 5.5 and 2000 Administration
(performance tuning and statistical monitoring.)
. Lotus Notes Application Development and Support Integration of Notes
and Exchange 2000.
. Lotus Notes Directory synchronization with other mail platforms.
. Project manager for migration from Exchange and GroupWise.
The department is responsible for standards, technical support (local and
remote), and documentation of architecture. The department also provides
support for remote servers, and remote users. The department provides 3rd
level support for daily administration Domino servers and Exchange 5.5 and
2000 servers.
Quebecor World North America
April 1998 - October 2003
Systems Technical Manager
. Responsible for Lotus Notes Administration, W2K Administration,
Netware 5 and Desktop Support
. Design and Installation of Lotus Notes Infrastructure, Right Fax,
Sametime, and Everyplace
. Security auditing of Lotus Notes, and NT/2000 Environment
. Lotus Notes Application Development and Support
. Integration of Notes and Exchange 2000
. Installation of Backup strategies
. Design and Implementation of Netware DNS and DHCP Maintain NDS and
Active Directory structure Installation of Norton Antivirus for
Servers and Desktops and Lotus Notes with content filtering Windows
NT/2000 and Netware 5.0 server support and builds
. Migration of Novell to Windows 2000 for file and print services
. Network Management tools: Insight Manager, Topper, Whats up.
. Project Manager for various projects: Synchronizing password across
multiple platforms, Upgrade from Netware 4.x to 5, Disaster Recovery,
Migration from various mail platforms (cc:Mail db6 and db8, MSMail,
Exchange, Netscape, GroupWise, and Net Junction) to Lotus Notes,
Upgrade and Cross-Certification for Lotus Notes, Lotus Notes Directory
synchronization with other mail platforms.
. Desktop Support
The department is responsible for standards, technical support (local and
remote), and documentation of architecture and disaster recovery. The
department also provides support for remote servers, and remote
Users. The department provides 3rd level support for daily administration
of W2K servers, Domino servers, and user maintenance.
Baker and McKenzie, IEO
December 1994 - April 1998
Sr. Technical Engineer/cc:Mail Administrator
. Responsible for cc:mail and NT 4.0 environment
. Local and Remote Support for cc:Mail environment Integration of
Network
. Management tools Integration of Lotus Notes and cc:Mail for client
connectivity
. Project Lead for migration from Banyan Vines to Windows 2000
. Project Lead for migration from cc:Mail to Microsoft Exchange
. Desktop Support
. Implement Disaster Recovery plan
The department is responsible for technical support. The department
provides 3rd level support for remote (worldwide) post offices. The
department was also responsible for daily administration and maintenance of
post offices and user accounts.
Banner Personnel (Contractor)
January 1992 - December 1994
. PC Maintenance - Setup and troubleshoot desktops Windows 95/98
. Troubleshooting and diagnosing system hardware and software issues
. Setup user accounts for Email and Network access
. Develop deployment plans for Installation and support. For NT server
Farm, cc:Mail environment, and desktops
EDUCATION:
1986 - 1991 Eastern Illinois University Charleston, IL Bachelor
of Arts
Lotus Administration - CLP 5, 6, 7 and 8
Novell - CNA
Windows 2000 Administration
Sniffer - Ethernet Troubleshooting
Numerous Project Management courses
Exchange 2007
Cisco VOIP
Contact this candidate