Customer Service Software

Location:

Posted:

November 02, 2010

Veronika SlawitschkaVeronika Slawitschka Veronika

Slawitschka

Phone: 909-***-**** E Mail: ********.***********@*****.***

[VS]

Objective

To work for an organization that uses Information Technology as a part of a strategic plan to grow and maximize the

organization’s productivity

Experience

Charlotte Russe 6/7/09 Present

Provide help desk support throughout distribution warehouse. General PC troubleshooting and resolution of any hardware

or software problems. Set users up on new PC’s, and make sure they have e mail and internet access, as well as any

applications they may need. Fix any Symbol scanners as needed. Make changes with purchase orders. Maintain servers.

Perform nightly tape drive backups.

Best Buy – Geek Squad 7/2007 6/6/2009

Assist customers with any questions regarding internet, e mail, operating systems, software, and hardware. Perform

hardware and software installs. Perform virus removals. Run Diagnostic tests. PC sales.

Education

Westwood College August 2nd, 2006 – October 8th, 2009

Bachelors Degree in Information Systems Security

Skills

Warehouse management systems such as PkMS, PMM, and Lightning Pick

Microsoft Office troubleshooting, Outlook, end user support, VPN

Server monitoring, Active Directory, Windows Server 2003, some SQL

PC software and hardware troubleshooting, repairs, and upgrades

Symbol scanner troubleshooting and repairs

Knowledge of Windows 98, 2000, XP, Vista, 7

Knowledge and troubleshooting of MacOSX, Linux

Customer service regarding computer repair and support

Network troubleshooting and repair, Cisco switches and routers

Smartphone setup and troubleshooting, including Blackberry and iPhones