Customer Service Quality Assurance

Location:

Posted:

July 15, 2010

MICHAELRAY MONACO

951-***-**** - **********@*****.***

OBJECTIVE

Obtain a position at company where I can maximize my computer skills,

quality assurance, program development, and training experience.

WORK EXPERIENCE

10-20-2004 to 4-12-2006 Grand Terrace, California

GMC, Stater Brothers

Inventory and customer service.

01-01-2005 to 01-01-2009

Freelance Computer Technician

Customer service, hardware repair, and computer network setup.

Colton, California

SKILLS

Knowledge in printer setup.

Knowledge of Microsoft Office 2000, XP, Vista, and Windows 7.

Knowledge of Photoshop, Fireworks, and Dreamweaver.

Knowledge of Mac OSX.

Proficiency in Microsoft Office Suite.

Knowledge in installing networks.

Knowledge in PC setup, repair, and troubleshooting.

Knowledge on virus removal.

Knowledge of software, and hardware support

Knowledge in fixing OS issues.

Knowledge in configuring network TCP/IP.

Configure, deploy, and relocate desktops, and laptops.

Troubleshoot hardware, and software problems in a timely, and efficient

matter.

EDUCATION

DeVry University, Pomona, California, 08-1-2008 - 1-1-2011

B.S. in Computer Information Systems, 3.8 Grade Point Average

Crafton Hills College, Yucaipa, California, 08-15-2005 - 03-15-2009

A.S. in Computer Information Systems, 2.8 Grade Point Average

AWARDS AND HONORS

Dean's list 2008, 2009, 2010, honors, and employee of the month.