Project Manager Management

S Y LV I A M. S A N G I L **** Brickell Bay Dr. Apt. 507 Miami, FL 33131

Cell: 786-***-****

******.******@*****.***

Dynamic, quality driven change agent with comprehensive business/technical skill set and expertise in business process automation/management (BPM), workflow

design and project management who guides organizations in applying technology to business settings. Strategic leader, who partners with business managers to

create efficiencies, cut costs and mitigate risk. Diverse IT background combined with deep understanding of the intersection between technology, business,

and operational needs, and a proven talent for conveying complex technical issues to non technical audiences.

Core Knowledge & Skill Areas:

Business Process Management & Optimization Team Building, Mentoring & Leadership Enterprise application integration (EAI)

Technology Acquisition/Integration Systems security Initiatives Project Management

Global Business Practices Internal & External Audits Process Redesign/Measurement

Sarbanes Oxley Regulations Process Improvement Risk Assessment & Mitigation

PROFESSIONAL

CITIGROUP, Ft. Lauderdale, FL

2006 – Present

EXPERIENCE Global Security Services Sr. Infrastructure Analyst – Technology Infrastructure, Global Security

Operations (2009 – 2010)

Assisted in managing all global windows related security products across the company, leading a team of 30+, and managing

a $10 million budget across multiple countries. Direct execution of three major projects that included the decommission of a

company wide infrastructure management system with an extensive global footprint totaling almost $3 million in cost

savings. Management of priorities and deliverables, train and mentor staff, and develop roadmap to further centralize

support operational structures for several security products. Including negotiation vendors to develop global operational

models to cover the firm globally in 100 countries.

Developed a detailed service map for the department to determine the right set of metrics to measure and monitor the

service level agreements for more than 35 global products supported in the department. The challenge was to be able to

deal with multiple systems across 100+ countries.

Centralized the global management of multiple security applications, critical for the operations of the company systems,

including encryption and company wide malware defense solutions. The centralization involved negotiations with

multiple regions / countries developing service level agreements to assure no degradation of service.

Re define and globalize and standardize the Security Support services across the company, working with regions and

business areas to develop a workable support structure for security services that was both cost efficient and results driven

with consistent quality delivery.

Global Implementation Mgr. – Technology Infrastructure, Global Operations (2007 – 2009)

Manage all infrastructure support shared services for global operations under the Technology Infrastructure division, leading

a team of 50+, and managing a $25 million budget across multiple countries. Also direct the execution of the two major

global optimization programs, infrastructure tools and license software management. Manage priorities and deliverables,

train and mentor staff, and create roadmap/strategy for various products and services.

Oversaw Sarbanes Oxley compliance, vulnerability and threat management assessment, and ongoing support for

information security issues. Worked with Audit and Risk Review on internal/external audits. Ensure implementation of

requirements across multiple countries/operations, each with unique priorities and processes. Resolve 20 open audit issues

relating to information security.

Cut annual costs by $2 Million by centralizing the Microsoft Premier Support contract, improving the support model by

eliminating inefficiencies within the problem resolution cases and increasing customer satisfaction by 25%.

Implemented multiple centralized support models and established key metrics and measurements to capture customer

satisfaction.

QA Security Analyst – Technology Infrastructure, Latin America (2006 2007)

Oversee quality assurance by reviewing security compliance monitoring results and coordinating Root Cause Analysis on

process failures. Analyze reporting results for data integrity and identify trends for potential vulnerability and threat

remediation or process improvement initiatives.

Ensured proper deployment and risk assessment for Latin America Vulnerability & Threat Management program helping

promote proper implementation for security fixes and antivirus upgrades affecting 22,000 workstations and servers on

where 95% where remediate.

Security Technology Analyst overseeing the operational risk process in 22 countries identify security weaknesses using

diagnostic tools and develop solutions to reduce or eliminate security exposures. Analyze and evaluate new security

software and features.

S Y LV I A M. S A N G I L Page 2

…Professional Experience Continued…

Monitored and track product security vulnerabilities creating data analysis, ad hoc reports that identified potential

security issues, positioning Latin America as the first region to reach a 90% security patch deployment on the Microsoft

Application vulnerability Global Event Management.

Evaluated, planned, and implemented projects and tools to increase quality, productivity, and cost efficiency in IT security

operations.

Netting Solutions, Miami, FL

2005 2006

IT Business Analyst

Communicate, deploy and implement best practices and procedures. Develop Service Level Agreements (SLAs) for IT services

& Assist in the ultimate construction of the ROI, Develop data analysis programs to identify and quantify data integrity issues.

Conduct preliminary investigation for all project requests. Review requirements, specifications, test, support and training plans

to ensure they are in line with business objectives on projects.

Project Manager for finance BPR project designed to resolve problems within the procurement process. Recommended

changes in business policy, purchasing, receiving, accounts payable process flow, IT systems, and organizational structure.

Maximized use of resources and led to 30% productivity improvements and 20% reduction in paperwork.

Supervised team of IT analysis & design, and implementation of a manufacturing resource planning (MRPII) project that

spanned system prototyping, business process redesign, reorganization of workflow, and an organizational consolidation.

Evaluated and implemented SAP as ERP software solutions. Project improved efficiency by 25% and provided a roadmap

for future system functionality expansions.

AUTOMATIC DATA PROCESSING (ADP), Miami, FL

2002 – 2005

QA Operations Process Analyst

Revamped existing production workflow models & implemented standardization procedures to increase automation &

efficiency. Manage staff responsible for several aspects of the payroll process including Banking, Tax / Financial Services,

Production & Quality Control.

Risk Management: maintained client risk thresholds up to $400,000 of net payroll liability.

Involved in deployment and customizing of SAP Business Information Warehouse 2.0B.

Florida International University, Miami, FL

2001 2003

PeopleSoft Functional Analyst & Trainer

Develop and promote a project management framework. Plan, develop, implement and maintain a project management

methodology including policies, standards and procedures, based on a sound methodology such as PMI or Six Sigma.

Evaluated PeopleSoft/JDE Enterprise One Financials and Supply Chain for implementation

PROFESSIONAL DEVELOPMENT

Masters in Management Information Systems & Master of Business Administration

(MBA) Joint Degree Program 2005

FLORIDA INTERNATIONAL UNIVERSITY, Miami, FL / G.P.A.: 3.9

Bachelor of Business Administration in Management Information Systems, 2003

FLORIDA INTERNATIONAL UNIVERSITY, Miami, FL / G.P.A.: 3.7

Training: PMP® Comprehensive Review Course

Member of the South Florida Technology Alliance, FL

Certifications: ITIL

Languages: Fluent in English and Spanish; Portuguese & French Basic Oral skills.

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