Customer Service Quality Assurance
Resume:
INVENTORY CONTROL MANAGER/PURCHASING
Personnel Supervision ? Warehouse/Shipping Manager ? Equipment Maintenance
?Employee Trainer
Robert J. Summers
Arlington Heights, IL 60005
***************@*****.***
PROFESSIONAL EXPERIENCE
Nicor National, Geneva IL May 2009 - February 2010
Customer Service and Sales
. Member of JD Powers Award Winning Team for customer service
. Solving customer problems, scheduling repairs and service call.
. Selling Nicor Warranty products.
BBJ Linen, Skokie IL November 2007 - November 2008
Inventory Control Mgr.
. Oversee Inventory Control Department of 3 people
. Coordinate daily, weekly, monthly, and bi-annual inventories for main
Skokie office and warehouse as well as a dozen out of state locations
. Supply schedule and data for daily Quality Assurance checks of product
. Oversee and maintain complete inventory records on MAS200 system for
over 2500 SKU's
. Part of 3 person team chosen to reorganize Inventory, Purchasing, and
Order Fulfillment to improve company wide efficiency
. Generate weekly chart using MRP principles to forecast production
needs
. Changed and reorganized shelve organization of main Skokie warehouse
improving pulling order time
. Oversee hourly shortage reports of all customer orders and prepare
hourly reports to coordinate fulfillment of orders
. Perform daily emergency cycle counts via email (Outlook) among all out
of state locations for future orders and inventory reconciliation
Terry Dowd Inc., Chicago IL August 2004 - May 2007
Purchaser
. Maintain inventory of all stock items from thirty-plus vendors for
Chicago location and Denver, CO branch
. Research pricing and acquisition of special need supplies and
equipment for facility as well as outside job sites
. Regularly sought new vendors for purchasing savings
. Found all local vendors for Denver branch with yearly savings of $10K
in shipping costs
. Replaced six local vendors for purchasing, saving costs and delivery
times
. Manage routine maintenance and repair records of company's nine trucks
and vans
. Prepare monthly reports on supply usage
. Assist accounting department with monthly preparation of customer
billing
. Input all received goods and maintain current spreadsheet used by
estimators
Oce, Rosemont, IL August 2003 - August 2004
Technician
. Refurbished and repaired commercial copy machines
. Progressed to different areas, restoring and adding improvements to
all components
. After 6 months trained 6 new employees on different areas of repair
and restoring
Blue Current, Itasca, IL December 2002 - July 2003
Warehouse Supervisor
. Supervise five warehouse employees
. Schedule daily local and nationwide deliveries
. Manage daily, weekly and monthly cycle counts of inventory
. Process reports and distribute to national corporate offices
. Reconcile inventory variances on a daily basis
Merrill Chase Galleries, Corporate Headquarters, Buffalo Grove, IL August
1989 - February 2002
Shipping Supervisor (promotion) 1995-2002
. Manage the daily activities of shipping fine artwork and sculptures
worldwide
. Supervise three shipping and warehouse staff and drivers
. Instituted new shipping policy and collections of client shipping
charges rose from less than 50% to over 80%
. Prepare and process all shipper's exportation documents and
international bills of lading
. Negotiate pricing and delivery schedules with freight carriers
. Purchase shipping material and maintenance supplies
. Maintain sculpture inventory and accurate records
. Took over purchasing of supplies and saved $30K in first year
Warehouse Supervisor 1989-1995
. Supervise four warehouse staff person's
. Manage merchandise processing department
. Receive merchandise from over 40 vendors
. Prepare artwork for shipment including framing and documentation
. Maintain accurate inventory records
. Monitor repairs for gallery and customer's damaged items
Software experience: MS Office Suite, Excel, Oracle, Crystal Reports,
Solomon, MAS200, Access.
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