Manager Management

Michael A. Frazier

**** ****** ** . *******, ** . 301-***-**** . 240-***-**** .

***********@*******.***

Security Clearance: TS/SCI/SSBI (Adjudicated February 2009)

OBJECTIVE: Seeking a challenging position with a company that will

capitalize on an extensive assortment of management experience and skills.

Seasoned, results-producing professional with 20 years of leadership

experience managing change control, risk management, Information Technology

and configuration management with national Senior Executive impact.

Intuitive leader adept at motivating others to achieve organizational

goals; proven success guiding cross-functional teams and coaching,

training, and mentoring staff. Strong interpersonal and communication

skills; effectively establish, cultivate and maintain productive

relationships with external agencies. Deliver comprehensive analysis and

reports to facilitate improvements and continuity. Served as

Superintendant/Point of Contact of a section of 32 communications

operators supporting the President of the United States, Vice President,

Secretaries of State and Defense, Chairman Joint Chiefs of Staff, DHS, as

well as a host of domestic and foreign Heads of State and their delegations

with complex C3, radio, data, video, and cryptographic telecommunication

systems and subsystems..

QUALIFICATIONS

Project Management . Negotiations . Performance Management . Strategic

Planning . Risk Analysis . Change . Risk . Configuration Management .

Tactical Employment . Resource Allocation/Optimization . Process

Improvement . Program Analysis and Evaluation . Data Gathering . Policy

Development

PROFESSIONAL EXPERIENCE

United States Air Force (USAF) - Both Domestic and International Locations

April 2007 - Present: Program Manager

. Plan, organize, and prioritize workload for 32 person cross-functional

team to address C3 program initiatives

. Analyze program requirements to ensure successful agency transfer of $20M

program; prepare plans and analysis reports; develop operating standards,

training and certification procedures, and evaluation criteria to ensure

program objectives are met; track outcome metrics to measure program

effectiveness, efficiency, and productivity

. Manage corporate-level projects: developed program expansion proposal and

presented materials to key decision makers; collaborated with external

agencies to identify relocation facility; secured funding for equipment,

workstations and floor plan redesign to accommodate an additional 30

personnel

. Provide analytical support to White House staff: helped identify

opportunities for the development of strategic alliances; formalized

communications' procedures for timely delivery of support for executive

operations

. Analyze change requests for impact on cost, schedule, scope, and

performance; and develop/maintain change control processes and

procedures

. Subject matter expert for Distinguished Visitor communications support

systems while aboard airborne assets; provide clear and secure voice and

data systems, radio, secure data, video, cryptographic, INMARSAT, SATCOM,

to our nation's civilian & military leaders during domestic and

international travel

. Identifying configuration items, develop and maintain acceptance criteria

for depot aircraft returning to flying status, and manage configuration

management databases

. Key at researching and investigating new or improved information

technology solutions to meet the needs of customers and to determine the

impact on lateral program operations

January 2005 - April 2007: Operations Manager

. Managed workload of 32 elite communications operators supporting the

President of the United States, Vice President, Secretaries of State and

Defense, Chairman Joint Chiefs of Staff, as well as foreign heads of

state and their delegations; Directed scheduling activities for over 600

special air mission flights annually while ensuring a 99 percent

reliability rate

. Facilitated hiring processes: reviewed and evaluated employment

applications, conducted meetings with potential candidates to determine

suitability for autonomous demanding operations, and selected/recommended

candidates for interview--increased organizational manning by 46 percent

. Led process review for communications system affecting quality of service

to customers, built database to track discrepancies and collaborated with

maintenance eliminate repeat deficiencies, reduced trend failures by 50

percent

. Tracked outcome metrics to monitor aircraft communications' systems

upgrades/acquisitions affecting availability of critical training;

utilized data to project future training requirements

Michael A. Frazier

2634 Recess Ct . Waldorf, MD . 301-***-**** . 240-***-**** .

***********@*******.***

PROFESSIONAL EXPERIENCE (Continued)

October 2003 - January 2005: Assistant Operations Manager

. Selected by senior management to join elite organization to provide

executive services to the nation's leaders

. Responsible and accountable for the coordinated management of multiple

related projects directed toward strategic planning and other

organizational objectives; facilitated interdepartmental communication

and provided operational support to Senior Management, oversee the

development of evaluation plans, procedures and methodologies

. Demonstrated technical proficiency and multitasking ability; trained on

two diverse aircraft communications platforms concurrently; mastered

complex communications systems in 50 percent less time than established

requirement

. Collaborated with White House, Pentagon, Congressional and military

higher headquarters' staffs to direct and resolve communications

compliance issues; monitored and reviewed customer critiques to identify

trends and implement actions to continue to improve level of service as

required

. Anticipate negative issues and advise leadership with recommending

solutions to various problems

August 2001 - October 2003: Compliance Officer

. Established, planned and directed aircrew training for multi-national

NATO and American military personnel; oversaw development, research,

gathering, review, analysis, and security of policies and procedures

which established standardized procedures for in-flight operations,

maintenance and repair; ensured compliance with regulations

. Conducted detailed program reviews, identified shortfalls and developed

agency-wide policy to improve direct airborne mission systems processes

and identify potential areas of compliance vulnerability and risk;

developed and implemented corrective action plans for resolution of

problematic issues

. Provided background information and analytical support to the Director

and Program Officers to ensure proper execution of priority, company-wide

contingency and disaster preparedness activities; produced emergency

response

March 1990 - August 2001: E3A AWAC Communications System Operator

. Performed pre-flight, in-flight and post-flight quality control

inspections on airborne communications and electronic systems to include

radio - HF, VHF, UHF, SHF, SATCOM, audio distribution, switching,

cryptologic, anti-jam, satellite, radar, Identification Friend or Foe

(IFF), cooling, imaging, data, multiplex, Early Warning (EW), intercept,

cooling, broadcasting & networking equipment

EDUCATION

MS, Homeland Security; American Military University; Charles Town, WV;

February 2010. (3.94 GPA)

BS, Professional Aeronautics; Embry Riddle Aeronautical University; Daytona

Beach, FL; March 2008

AS, Professional Aeronautics; Embry Riddle Aeronautical University; Daytona

Beach, FL; June 2003

AS, Avionic Systems Technology; Air University; Maxwell AFB, AL; January

2002

MILITARY EDUCATION and PROFESSIONAL DEVELOPMENT

. USAF Senior Noncommissioned Officer (SNCO) Academy, 2005: Advanced

military education program designed to prepare selected SNCOs for

leadership responsibilities by expanding managerial capabilities

. USAF Noncommissioned Officer (NCO) Academy, 2003: Leadership curriculum

focused on Human Resource Management, Managerial Communications, General

Military Studies and World Affairs

. USAF Academic Instructor Course, 1995: Program focused on philosophy,

methodologies and practice of the Instructional Systems Design model

which prepares participants to provide formal instruction to trainees

. USAF Airman Leadership School (ALS), 1994: Developmental course focused

on cultivating leadership abilities and communication skills as well as

effectively molding junior personnel into first-line supervisors

TECHNICAL PROFICIENCIES

Microsoft Office (Word, Excel, PowerPoint, Outlook), CISCO routers, Global

Command and Control System, EMS Technologies, HSD-128 Maintenance, Secure

Telephone Equipment (STE) operations, INMARSAT 101 & 201

AWARDS

Meritorious Service Medal (2006, 2010), Commendation Medal (1996, 1998,

2001, 2003) Senior Noncommissioned Officer of the Year (2005), Decoration

for Heroism (2003), and multiple Noncommissioned Officer of the

Year/Communications Systems Operator of the Year awards

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