Manager Software

Leo Daly

** **** **** ******

Bayonne, NJ ***** Cell 201-***-****

Home 201-***-****

******@***.***

PROFESSIONAL Versatile, resourceful IT Manager with 19+ years

experience implementing robust solutions

SUMMARY for internal and external clients of Johnson & Johnson and JD

Edwards. Broad hands-on expertise in client relations,

computer services and hardware/software implementation.

Exemplary leader who can manage change, mitigate risk,

infuse new ideas and deliver solid results that take

enterprise system performance and productivity to the next

level.

. Highly analytical with "big picture" vision and the

ability to work with management, staff and customers to

convert complex requirements into actionable project

plans.

. Respected team leader with a demonstrated ability to

train and motivate others to exceed goals.

. Continuously seek innovative ways to improve operation

productivity, through the introduction of new

technologies, systems, methods and controls.

PROFESSIONAL Johnson & Johnson, Raritan, NJ 04/2002 - Present

EXPERIENCE Technology Manager

Vital technical and leadership resource within the

Networking and Computer Services group. Play major role in

high-level jde projects such as server migrations to

validated compliant operating systems and validated

databases. Supply expertise on proof of concept,

installation and migration projects as well as annual

disaster recovery testing. Administer and troubleshoot

Enterprise One systems.

. Provide Level 1 support for SAP Basis issues, including

ASPAC Region escalations. Assist ASPAC Region with ITIL

v3 ITSM (Information Technology Service Management) and

the standard SAP intake process. Follow service

procedure of regularly contacting the client,

determining if there are any issues, forwarding examples

of existing processes and supporting them with any

additional training in ITSM. Previously delivered Level

3 support to various company organizations.

. Responsible for review of work reports and metrics for

all SAP Planning. Key facilitator in meetings between

two J&J entities - Janssen Japan and Global Services

. Also attend bi-monthly meetings with MD&D Japan to

discuss and address any concerns. Participate in monthly

status meetings between Janssen Japan and Global

Services.

Key Accomplishments:

. Lauded for excellent collaboration with SAP Basis team

and continual improvement of support services. Ensure up-

to-date knowledge by reading all SOP's and SLA's.

. Successfully installed JD Edwards in a shared

environment on multiple servers and performed all

subsequent upgrades: Xe, E8, E8.10 and E8.12.

. Deployed Mercury Interactive Voice Recognition password

resets and Princeton Softtech database archiving proof

of concepts.

. Delivered Electronic Software/Application Software

Updates (4-7).

. Led project to ensure all deployment and application

servers were compliant.

. Supplied on-site support for 6-month period to Ethicon,

a division of J&J.

. Migrated new company to validated hardware/software with

little to no downtime during production cutover.

Environment: SAP, Enterprise One, HP 9000, Mercury

Interactive, Princeton Softtech, Citrix, HTML

JD Edwards, Rutherford, NJ 04/1990 - 03/2002

11 years 11 months

Senior Advanced Technology Specialist (04/1996 - 03/2002)

Led client teams to effectively plan, install and upgrade

Enterprise One releases B71.4, B732.x and Enterprise One Xe.

Instrumental in sheparding multiple concurrent projects

through the life cycle, from estimation to completion.

Managed Enterprise One accounts on AS/400, HP 9000 and Intel

Windows 2000/NT servers.

Key Accomplishments:

. Applied Electronic Software/Application Software Updates

(1-4).

. Established comprehensive disaster recovery and backup

plans.

. Surface tested functionality of all applications prior

to deployment.

. Acquired reputation as the "go to" person for any AS/400

issue.

. Seamlessly migrated multiple users from World to One

World.

. Performed detailed analysis and design of Configurable

Network Computing.

. Trained and coached client staff on how to effectively

administer software and mentored junior level Enterprise

One installers.

Capacity Planning & Sizing Specialist (10/1994 - 10/1996)

As principal liaison between clients and account executives,

assessed hardware requirements for World software

implementations and assisted clients in completing sizing

documents.

Key Accomplishments:

. Thoroughly analyzed client's data, presented findings

and proposed solutions to upper management, routinely

securing buy-in.

. Accurately determined if client's existing hardware

could handle new software requirements, facilitating

deployment time.

.

Operations Manager/Install & Re-install Specialist (04/1990

- 10/1994)

Efficiently managed 2 AS/400 systems used by development and

marketing teams. Maintained multiple release and environment

levels for development team.

Key Accomplishment:

. Planned, managed and performed seamless OS and JDE World

installs/upgrades at numerous client sites. Assumed

complete control of all projects, consistently exceeding

customer expectations.

Environment: One World, AS/400, HP 9000, Windows 2000/NT

TECHNICAL Databases: DB2/400, Oracle 9.2 SQL Server 2000

SUMMARY Platforms: AS/400, HP 9000, Windows 2003/XP/2000/NT, UNIX

Software/Other: SAP, JD Edwards One World (Xe, E8, E8.10,

E8.12), BMC Remedy Action Request System,

IBM Websphere, SAP, Mercury Interactive,

Princeton Softtech, CRM, ITIL v3

Information Technology Service Management,

IVR (Interactive Voice Recognition)

automated password resets.

PROFESSIONAL Certificate, Oracle Database Administration, 1998

TRAINING Certificate, UNIX System Administration, 1997

EDUCATION Saint Peter's College, Jersey City, NJ

B.S., Business Management, 1989

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