Sales Management
Resume:
*** ******** **.*** ***** . Passaic, New Jersey **055
Phone 973-***-**** . Fax 973-***-**** . E-mail
***********@*******.***
Shawn Miller
Objective
A customer relations' position that will enable me
to use my analytical ability to solve problems and
to contribute to the growth of well established
company.
Work experience
2007 - 2009 W.B. Mason
Secaucus, NJ
Accounts Receivable/Collections, Collections
Department
Perform collections activity on accounts ranging
from 60 to 120 days past due, while maintaining
a professional relationship with the customer
Manage & monitor portfolio exceeding 1M
Demonstrate strategies to negotiate payment
arrangements
Assist customers with misplaced orders
Approve & release orders base on the procedures set
forth by company policy
Run credit bureau reports on new customers for
credit worthiness
Interact with various departments (i.e. customer
service, sales representatives)
Post cash & process credits
Process credit card payments
Maintain special billing requirements & prepare
monthly statements
Heavy faxing, emailing & Nextel 2-way phone
Heavy inbound & outbound calls
2006 - 2007 Long Beach Acceptance Corp
Paramus, NJ
Loan Counselor, Collection Department
Contact customers regarding past due account
Responsible to secure arrangements or cure accounts
Skip trace using the accurint system for current
locations purposes
Counsel customers on how to stay current, so they
do not incur additional fees
Applied follow through techniques consistently
through out the collections process
Achieved collections goals
Heavy inbound & outbound calls
Knowledge of western union speedpay system
Knowledge of money gram system
2004 - 2006 Popular Club Garfield, NJ
Loss Mitigation Specialist Supervisor, Collection
Department
Supervised collections department by enforcing all
policies and procedures
Handled reports and interfaced with other
departments
Remained current on all laws, rules and regulations
that governs the actions of credit and collections
personnel
Handled and resolved irate situations by analysis,
examination and the study of solutions, while
striving to overcome objectives before accelerating
matters to a higher level
Prepared round table meetings with staff to answer
questions, suggestions or ideas & to receive
overall feedback
Maintained a highly skilled research staff to
resolved collections issues
Targeted and eliminated reoccurring issues by
removing the root cause
Ensured that the department was in compliance with
the federal and state laws, rules and regulations
Continually reviewed employees performance to
verify that the job expectations and performance is
met or exceeded
Developed and provided ongoing employee training
Provided growth opportunities to eager & ambitious
associates
1996 - 2004 Popular Club
Garfield, NJ
Senior Collector, Collection Department (Management
Development Program)
Developed collection procedures and schedules with
senior managers
Monitored call flow and adjusted staff as needed
Coached and counseled staff to improve call talk
time
Trained new and old associates
Handled irate situations
Ensured that associates are motivated and
supportive of company business
Handled and processed all incoming mail
Responsible for inbound and outbound calls
1989 - 1996 Popular Club
Garfield, NJ
Collector, Collection Department
Responsible for contacting customers regarding
payments
Responsible for collection on past due accounts and
secure arrangements
Demonstrated strategies to negotiate payment
arrangements
Skip traced and updated records on computer
terminal
Responsible for heavy inbound and outbound calls
and enter payments
Assisted customers with misplaced orders
Interacted with customers via telephone, fax or
Entered credit card payments and intella checks by
phone
Identified fraud accounts
Education
Ashworth College Norcross, GA
Major: Health Care Management
Harrison Career Institute
Clifton, NJ
Diploma for Pharmacy Technician
American Vocational Technology Institute
Hackensack, NJ
Diploma for Computerized Accounting
Notary Public for the State Of New Jersey
qualifications
Proven ability to analyze and solve problems,
ability to work well with people and accept given
assignments, work independently and make sufficient
contributions to an organization.
skills
Microsoft Word, Microsoft Excel, AS/400, Paysys, Mosaix, Melita,
Accurint, Pegasus,
QuickBooks, Peacthtree, General Ledger, Journal Entry
References
Available Upon Request
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