Customer Service Office
Resume:
Doreene D. Johnson
Washington, DC 20019
**********@*******.***
Summary of Qualification: A self-starting creative individual with
demonstrated organizational and planning abilities. Dedicated and self-
motivated offering a solid background in administrative, office management,
and customer service. Excellent communication, organization and multi-
tasking skills. Work well both independently and as a contributing member
of the team. Consistently awarded additional responsibilities, with a
proven record of achievement in meeting and exceeding customer and employer
expectations.
WORK HISTORY
06/2005 - 04/2008 Center for International Private Enterprise
Washington, DC
Office Administrator
. Answered telephone inquiries and greeting visitors and guests to the
office as well as provided relief for other receptionists.
. Filed and copied documents for the Finance/Grants Department.
. Sorted and distributed incoming mail, FedEx, UPS and DHL packages for
the various staff. Distributed morning newspapers and other
periodicals. As needed, delivered documents to various offices within
the metropolitan area. Monitored incoming and outgoing faxes.
. Maintained and updated the CIPE database entering vital information.
. Maintained office supplies for the various staff and ordered supplies
as necessary.
09/2000 - 09/2004 Balmar Printing and Graphics Falls Church, VA
Site Support Specialist
. Received and transferred incoming telephone calls to the appropriate
staff member.
. Set up conference rooms for meetings and other events as well as
ordered supplies for the various meetings.
. Sent out faxes using the RightFax server.
. Operated reprographic machine to reproduce documents and
correspondence.
. Sorted and distributed incoming mail as well as packages. Logged
incoming and outgoing mail, faxes and packages.
. Contacted courier services for package pick up and deliveries.
03/1997 - 08/2000 National Association of Resident Management Corp.
Washington, DC
Membership Coordinator
. Developed programs and services for the membership, as well as
maintained and updated membership recruitment and retention database.
. Assisted the Executive Director with record keeping, account
reconciliation and account receivables, including time and attendance
records of staff.
. Answered incoming lines, directing calls to the appropriate staff
members.
. Provided data entry service, filed and typed correspondence, filed
documents as well as maintained filing system.
. Scheduled hotel and travel for the Executive Director and other staff
members.
. Maintained the Office Director appraised of membership growth.
. Ordered supplies, operated office equipment such as the fax and
copiers
. Assisted with telemarketing.
. Maintained and assisted with office accounting services.
Knowledge, Skills and Abilities
. Skilled with Quicken Accounting Software
. Able to operate standard office fax and copier equipment as well as
Ricoh Aficio 850 and Cannon Copiers.
. Able to set up and arrange for package delivery and pickups through
FedEx, UPS and DHL services as well as standard Office Postal Metering
equipment.
. Able to operate RightFax Systems.
. Skilled with standard office, records, database and administrative
management.
. Skilled with Microsoft Office (Word, Excel, Outlook, Access,
Publisher). Working knowledge of PowerPoint.
. Skilled with event management, and catering ordering service.
EDUCATION
11/2007 Sanz School Washington, DC
Certificate in Computer Applications
06/1995 H. D. Woodson Senior High School Washington, DC
Graduated
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