Project Manager Management

Mark McClain

Business Analyst

Summary of Qualifications

Certified Payroll Professional equally adept in Analyst or Technical

Support positions. Change agent who is never satisfied with the mediocre,

always working to identify and implement improvements. Effective

contributor understands and manages system applications to support business

processes. Problem solver who determines root causes of inefficiencies in

either processes or the systems supporting them. Develops solutions to

client requests that meet overall needs of the business. Command of

payroll systems from both end user and analyst perspectives.

Highly Adaptable to Change Analytical and Technical Expertise

Strong Interpersonal Skills Superior Work Ethic

Meets or Exceeds Customer Team Player

Expectations

Specialties: Applications development, business requirements, system

analysis and system testing using CMMI II, and Agile methodologies

Certifications and Expertise

Expertise Years of

Expertise

Technical Expertise: MS Excel, MS Word, MS Office, 10+

Business Objects, Oracle Discoverer, PeopleSoft,

Platinum Report Facility (PRF), MVS DB2, SQL, Web and

Windows based operating systems, Mercury Test

Director

Project Expertise: Software Development Framework 17

(software development life cycle), Change Management,

Risk Assessment, Incident Management (trouble

reporting), Business Requirements, Systems

Requirements, Unit Testing, System Integration

Testing

Industry Expertise: Certified Payroll Professional 25+

(CPP) and Subject Matter Expert (SME) in HR and

Payroll processes

Relevant Project Experience

Collabera Blue Cross Blue Shield South Carolina, 03/09 to 06/09

Project Type Application Build Design -

Role Business Systems Analyst - Process Configuration & Design

Teams

Responsibili Identified all the servers with Hardware Team, reviewed

ties and determined each server with software team to

determine if the application running on the server could

be upgraded to Windows 2003.

IDENTIFIED FAX SERVERS THAT NEED TO BE UPGRADED AND

REPLACED. CREATED AND REVIEWED PROCESS FLOW DIAGRAMS

WITH SYSTEM ARCHITECT, CREATED PROJECT PLAN AND TIME

TABLE FOR UPGRADE, IDENTIFIED AND DOCUMENTED BUSINESS AND

SYSTEM REQUIREMENTS, REVIEWED REQUIREMENTS WITH DESIGN

TEAM.

HP/EDS EHRO ACCOUNT, FORT WORTH, TEXAS, 01/07 TO 11/08

PROJECT TYPE APPLICATION BUILD DESIGN - EXCELLERATEHRO

ROLE APPLICATIONS BUILD DESIGNER - PROCESS CONFIGURATION &

DESIGN TEAMS

RESPONSIBILI PAYROLL LEAD FOR THE PEOPLESOFT SERVICE DELIVERY TEAM.

TIES GATHERED AND DOCUMENTED BUSINESS PROCEDURES AND PROCESS

FLOWS.

Supported and provided subject matter expertise to

identify solutions for conversion to PeopleSoft

configuration for Outsourcing.

Supported an provided subject matter expertise utilizing

ADP tax compliance and garnishment outsourcing.

Worked with business process owners, 3rd party vendors,

the client and team to resolve design build requirements

issues.

Initiated and documented Payroll Scripts for Tier 1

Trained Tier 1 to support payroll

Payroll Lead for all the Payroll Tier 2 Procedures.

Gathered business rules and documented Payroll

Procedures. Coordinated the procedures on the Decomp

List for upload in Knova and tracking purposes.

Provided subject matter expertise on all business flows

for Cardinal Health Payroll.

EDS AHCS Account, Orlando, Florida, 08/02 to 01/07

Project Type Application Delivery - AT&T / Aon Human Capital Services

(AHCS)

Role Project Analyst / Project Manager- IT Incident Management

Responsibili Incident Management Project Leader. Liaison between the

ties Payroll Back Office, the IT Development Staff and the

client in the resolution of incidents identified.

Assessed and documented the initial impacts, assigned

appropriate resource (developer/business analyst) to the

incident, reviewed the completed impact assessment,

determined the next steps, assigned resources

accordingly. Reviewed impact assessments for the

break/fix item with the Payroll Back Office and clients.

Reduced outstanding incident volume from 800+ to less

than 70 within 4 months.

Supported an provided subject matter expertise utilizing

ADP tax compliance, check print and W2 print

outsourcing.

Acted as Technical Expert for the resolution of complex

break/fix issues. SME in Labor Relations, HR, Taxes,

Allotments, Gross to Net processing, Deferred

Compensation and Payroll Operations Back Office

processing.

Participated in Release management and Retrospective

meetings to represent the incident management work items

scheduled in each release, and to plan slotting for

future releases.

Supported payday validation testing and results analysis.

Supported and participated in all phases of testing for

change requests incident break/fix work. Provided

feedback regarding test issues identified and recommended

solutions.

Supported and provided subject matter expertise in

several acquisitions and spinoffs.

Support and manage vendor delivery of inbound payroll

interface files; e.g., Smith Barney, Convergys, Maritz,

etc..

Acted as subject matter expert to the payroll and HR

development staff.

Completed regular analysis of opportunities to mitigate

risk and streamline processes for incident management.

Assist the Payroll Back Office as a subject matter expert

for taxes and W2 related issues and processes.

Identified and documented system test cases for complex

system enhancements for user acceptance testing.

Disability Process Enhancements - Identified process

problems that had resulted in three million dollars of

overpayments of disability payments on an annual basis.

Project Leader for payroll year end processing. Produced

over 230,000 W2s with an accuracy rate of 99.8 %.

Documented system problems and vendor issues. Conducted

retrospective meeting to review problems an opportunities

for the next year end.

AT&T Payroll Back Office Technical Support, Orlando, Florida, 04/83

to 08/02

Project Type Support AT&T Back Office

Role Technical Support -Specialist

Responsibili Analyzed and researched payroll back office questions,

ties changes requests, and break fix items.

Reported findings to all levels of management and

participated in meetings as the back office

representative.

Provided subject matter expertise to IT development,

Labor Relations and the client.

Provide set-up and support testing for the payday

validation process.

Provide subject matter expertise to system analysts and

developers regarding the back office impact of issues

identified.

Education and Training

. Barry University, Orlando Florida (in progress B.A in Business

Administration)

. Cochice College, Sierra Vista, Arizona

. United States Air Force

References

Name Position Contact Information

Jim Wilkinson Project Manager *******@***.***

Trent Helms Application Deliver *****.*****@***.***

Leader

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