Sales Customer Service

Steven Lesser

** ******* ****, *******, ** ****1

508-***-**** . *********@*****.***

Operations & Purchasing Professional

Purchasing / Sourcing~ International Logistics ~ Inventory Management ~

Distribution Operations

S

trategic-minded purchasing, warehouse distribution center leader with

extensive portfolio of success driving bottom line growth through diligent

vendor and transportation negotiations, inventory control, and cost-control

initiatives. Areas of expertise include:

Operations Oversight ( Purchasing & Sourcing ( Vendor Selection (

Negotiations ( Inventory Control

Supply Chain Management ( Product Development ( Hiring & Training ( Staff

Supervision

International Logistics ( Facilities Maintenance ( Customer Compliance

(MABD) ( Team Leadership

Professional Experience

Mundial Inc., Walpole, MA

Operations, Purchasing, Sourcing & Logistics Manager ( 2005-2010

Oversaw all daily purchasing and operations for a wholesale distribution

center for 4 major product lines; directed purchasing, sourcing, vendor

relations, inbound/outbound transportation, inventory control, domestic

and international logistics and warehouse operations, facilities

maintenance. Partnered with sales and marketing team to develop new

products and source vendors.

Key Achievements:

. Saved $20K annual expenses by negotiating new office equipment and

services agreements.

. Saved $33K in annual lease payments and $500/month in

telephone/internet service through diligent negotiations.

. Developed internal programs and reports to reduce total inventory

dollars 50% while maintaining 95%+ fill rate.

. Partnering with Sales and Marketing, oversaw the launch of over 30

retail promotional items and 3 product lines.

. Established new performance metrics for vendors and service

providers; ensured timely and cost-effective international

logistics to insure 95% fill rates for customer compliance, (MABD).

. Slashed expenses by partnering with internal and 3rd-party logistics

partners to leverage combined purchasing and shipment volumes by

12%.

. Introduced reporting programs to track shipment progress; negotiated

contracts for import and export, ocean freight, airfreight, and

local trucking.

. Ensured compliance by creating packaging and transportation

guidelines for all suppliers.

. Developed vendor guidelines for resolving defective product claims;

partnered with IT to execute new procedures.

Steven Lesser Page Two

Brewster Wallcovering, Randolph, MA

Manager, Purchasing & Logistics ( 1990-2005

Responsible for all purchasing operations including sourcing, material

purchasing, vendor and transportation contract negotiations for $20M

inventory; supervised 5 personnel. Reported directly to Vice President of

Operations. Indirect reporting to the VP of National Accounts

Key Achievements:

. Assured 98%+ fill rates to meet compliance requirements (MABD) of

major national and regional accounts such as Wal-Mart, Home Depot,

Lowes, Target, Meijers, Menards, Sherwin Williams.

. Spearheaded integration of 2 purchasing departments comprising

$20M in purchases with 20K+ items and 8 personnel; efforts resulted

in 12% decrease of transportation and logistics expenses and 25%

personnel reduction.

. Saved $50K in delay-related expenses through diligent US customs

negotiations to avert disastrous shipping issues triggered by a

vendor's paperwork error.

Early Career Highlights

Martin Wallcovering Company, Worcester, Ma

Vice President Marketing / Marketing Manager

Promoted to drive all sales and marketing programs for this $20M North

East Regional wallcovering distribution company. Selected new vendors,

established product pricing, managed key accounts, and developed incentive

programs for 7K customers and 15-member sales team.

Education & Development

Bachelor of Business Administration, Marketing

University of Massachusetts, Amherst, Massachusetts

SALES TRAINING PROGRAM, ICI AMERICAS ( NEGOTIATING SKILLS ( INTERVIEWING

TECHNIQUES ( EMPLOYEE MOTIVATION & COACHING ( REVIEWS & EVALUATIONS (

CUSTOMER SERVICE, #1 PRIORITY

Technical Proficiencies

MS Office ( Macola Distribution Software ( Crystal Report Writer

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