Customer Service Technician

Davar. M Faulk

***** ******** **. *****.*****@*****.***

Lexington Park, MD 20653 Telephone: 301-***-****

OBJECTIVE:

Seeking a position whereby I can utilize 12 years of experience and acquired skills to broaden my technical career and

provide your organization with a dedicated team player to aid the growth of your company.

EDUCATION & CLERANCES:

High School Diploma, McDough High School, Pomfret, MD (Graduated 1997)

Active Security Clearance (2005 – Present), Secret (S) Level

Personal Protective Equipment Trained & Certified (Annually since 2004)

Physical Security Network Field Technician Certified (SecurityCEU – April 2012)

Physical Security Network Associate Certified (SecurityCEU – June 2012)

SKILLS:

Expert Cabling Skills with Coax, Trunk, Cat3, Cat5 and all other varieties of cabling, both indoors and outdoors, to

include terminating and testing, as well as troubleshooting post-installation

Expert with multiple varieties of security systems and related hardware, to include DMP, Focus200, ADT Own branded

and other systems, including both installation and service of these systems

Expert with access control installations, to include keypad, biometric and CASI Rusco systems, as well as proficient

with the access control systems and softwares

Proficient with reading building blueprints and electrical plans in order to complete equipment repairs and installation

Expert with Fire Detection Systems, including Unimode plus, fire lite and others

Excellent Customer Service & Communication skills – both written and orally, including providing training,

documentation and report for clients once systems were installed or issues resolved

WORK EXPERIENCE:

Government Service Technician/Alarm Tech

ADT Security Services

PAX Naval Air Station, MD

October 2000 – August 2012

Initially beginning at ADT as a field technician apprentice, I was hired full time within 3months after successfully

completing the apprentice program as a field technician. This role included troubleshooting already installed systems, including

cabling and electrical issues. With my continued growth, internal education and certifications at ADT, as well as growing

knowledge and job experience, I was promoted to Government Service Technician in 2004.

The Government Service Technician role included planning, installing and troubleshooting prior installed security and

building management systems, including camera systems, Unimode Security Systems and various access control systems. As

Government Services, this role included operating in secure environments within PAX Naval Air Station, as well as other

controlled environments.

Prior Work Experience Details Available Upon Request.

Reference’s Available Upon Request.

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