Customer Service Manager

Warren Morski Phone: 248-***-****

**** ******* **** ***** ****: 248-***-****

Oxford, Michigan 48371 ******.******@*****.***

supply chain manager

Logistics Management . Operations Management . Transportation

Management

Results oriented Operations, Logistics and Supply Chain manager. Proven

record of success in implementation of cost saving initiatives and process

improvements. Strong background in analysis of business cases and

development of effective teams that exceed objectives. Client-focused

with excellent relationship building and strategic planning skills. Other

areas of expertise:

. Problem Solving . Negotiation . Data

Mining

. Process Development . Critical Thinking . Cross-Functional

Workgroups

. Organization & Communication . Change Agent . Continuous

Improvement

. Contingency Planning . Benchmarking . Sense of Urgency

pROFESSIONAL EXPERIENCE

Menlo Worldwide Logistics - Auburn Hills, MI 2009- JUL 2010

senior supervisor operations

Responsible for management of the 24/7 Routing Center for the Toyota

Boshoku Account. Management of eight transportation planners in support of

16 facilities for North American operations. Developed carrier base

protecting model launches and standard plant routings including all ground

and air expedites.

. Implemented joint plant route designs resulting in over 1M+ in annual

savings.

. Implemented new broker consolidation in the Laredo corridor.

. Team support of the Canadian crossdock removal program resulting in over

1M in annual savings.

. Developed employee cross-training program in LMS.

. Process developments through Kaizen Events, Value Stream Mapping and A3

events.

General Motors Corporation - Warren Tech Center, Warren, MI 2006- JAN

2009

Logistics MANAGER Specialist

Responsible for management of General Motors Origin Distribution Network

(ODC) comprised of seven U.S. and Canadian facilities. Full financial data

management for the $125M transportation budget. Coordinated all launches

and deconsolidating of facilities to achieve strategic goals and

objectives.

. Launched new provider in South region resulting in $1.5M+ in annual

savings.

. Conducted a facility closing increasing productivity of network resulting

in $1M+ in annual savings.

. Performed all audits and assessments of Ceva, Penske and ILG facilities

to ensure that metrics and effective counter measures protected

productivity. Implemented continuous improvement program.

. Resolved claims of U.S., Canada and Mexican operations resulting in

reducing General Motors claims exposure by $500K in 2007.

Union Pacific Distribution Services - DaimlerChrysler HQ, Auburn Hills, MI

2002- 2006

Operations Manager

Responsible for intermodal management of DaimlerChrysler

US/Canadian/Mexican plants and suppliers servicing NB and SB component

parts, saving $2.5M over truckload conversion in 2 year period.

. Orchestrated dray carriers, plants, new supplier lane compliance analysis

and metrics in conjunction with proposals for truckload

conversion and balancing of lanes.

. Conducted a dray carrier training conference on DCX requirements.

Audited data to ensure 100% compliance to the DCX STARS tracking

program and seal compliance in cross-border shipments.

. Owned monthly Balanced Scorecard task driving productivity and service

numbers in the upper 10% compared to other Third-Party Logistics

carriers.

. Resolved over $1.2M in outstanding claims with DCX Supply Chain

Management in 2006 through negotiation, data analysis and documentation.

Hub Group Inc. - Troy, MI 2001-2001

Regional Logistics manager

Marketed logistics and supply chain solutions creating opportunities for

transportation management, warehousing, LTL consolidation, intermodal and

airfreight. Solution design utilized the i2 supply chain solution

software.

. Marketed supply chain services directly to target customers through

presentations and demonstrations in the office and on-site at the client.

Extracted detailed customer data for analysis.

. Developed project proposals with respective logistical candidates.

Logistics projects involved lumber/home building supplies, retail,

automotive, foods.

. Selected Perry Johnson Registrars to Implement ISO 9001 certification.

Performed the random audits necessary to secure certification for Ford

Motor Company account.

FedEx Supply Chain Services - DaimlerChrysler HQ - Auburn Hills, MI 1992-

2001

(Formerly Caliber Logistics/Roadway Logistics)

logistics manager (JAn 1997- jan 2001)

Responsible for route management and maintaining complete carrier/supplier

compliance into 13 DaimlerChrysler Powertrain and Manufacturing facilities.

. Directed analytical team to optimize operational profitability through

geographic route controls and efficient returnable container scheduling

and freight consolidation.

. Maximized cube utilization while streamlining route mileage, transit time

and plant capacity.

. Worked in unison with FedEx's Director of Logistics Development and

DaimlerChrysler Management to navigate growth and implementation of

logistic solutions through internal and external processes.

Caliber Logistics - Romulus, MI

carrier manager (Jan 1994-DEC 1996)

Coordinated the supplier and customer service function in successfully

routing Mopar service parts to specific part depots throughout the United

States and Canada for Chrysler Corporation. Managed nine customer service

representatives.

. Organized Chrysler's supplier/carrier base and Roadway Dedicated Fleet

providing optimal savings to Chrysler while maximizing usage of Roadway

Fleet and brokerage operations.

. Increased cube utilization of network minimizing dry run situations

reducing truck frequencies.

. Recommended and implemented Total Quality Management Program. Program

increased intra-company communication reducing duplication efforts

created from departments internally.

Roadway Logistics Services - Ford Engine Plant - Romeo, MI

operations supervisor (Jan 1992-Dec 1993)

Prepared and evaluated budget, goals and scheduling. Established off-site

warehousing and claim control process while streamlining freight

discrepancies and carrier billings.

. Coordinated all current/forecasted scheduling of component parts by

various modes; whether expedited, less than truckload, Collection, or

Truckload driving savings.

. Designed bullpen program which influenced returnable container

frequencies that provided direct savings through round trip reductions.

TRW Vehicle Safety Systems - Washington, MI 1988-1991

government reporting coordinator (JAN 1990-Dec 1991)

Responsible for Implementing a Duty Drawback Program resulting in $500K

savings. Automated customs line releasing streamlining

certification/affidavit requirements. Developed company shipping manuals.

transportation analyst (Jan 1988-dec 1989)

Successfully demonstrated supervisory skills of five employees with a

strong focus on detail and customer service. Responsible for Implementing

a Third-Party Logistic Program resulting in $500K savings in 1990.

EDUCATION

Walsh College preparation course for Project Management Certification - PMP

Certified Supply Chain Analyst - CSCA

Master of Science Management - Operations Management

Walsh College, Troy, Michigan

Bachelor of Arts, Materials Logistics Management & Physical Distribution

Michigan State University, East Lansing, Michigan

COMPUTER SKILLS

ALK PC*Rail and PC*Miler, Rand McNally MileMaker, Con-way LTL Pricing,

MapInfo, Visio, Data Ease, Sybase, R-Base, Harvard Graphics, CAPS

TransPro Builder Modeling software, Load Builder and i2 Transportation

Manager, Modeler, Optimizer. Lotus Notes R5, Outlook, Kronos -

Workforce Timekeeper, IBM Cognos Impromptu. Network/Mainframe

interface, LMS, TMS/TCS and AS 400 systems. General Motors MGO A & C.

Microsoft Office 2007 - Word, Excel, Access and Project.

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