Customer Service Sales

*** ********** **. 803-***-****

Beaufort, SC **906

*********@*****.***

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Dedicated young professional

EDUCATION

2006-2009 University of South Carolina

Columbia, South Carolina

Obtained a bachelors degree in Criminology and Criminal Justice

with a minor in Political Science in December 2009. Graduated

with a grade point average of 3.0 on a 4-point scale.

RELEVANT EXPERIENCE & EMPLOYMENT

2010 Verizon Wireless Columbia Contact Center

Employed as a customer service representative since January

2010. Duties include taking calls from customers to resolve

their issues while delivering superior customer service. The

position requires excellent computer skills, ability to

multitask and prioritize efficiently, think analytically and

adapt to instant changes. The position also requires the ability

to type in excess of eighty words per minute.

2008-2009 White House Black Market

Position title was sales associate. Responsibilities were

comprised of selling merchandise to customers while executing a

personalized outstanding customer service experience for each

client. The position also required rigorous standards of key

performance indicators (KPI) as well as organizational,

merchandising, and creative marketing duties.

2007-2008 Cache

Position title was sales associate. Primary duty was selling

merchandise to client base while maintaining exceptional

customer service. Other responsibilities included lifting heavy

objects for merchandising purposes, organizing and contacting

clients.

2005-2007 Michaels Arts and Crafts

The title of the position was cashier. The main priority of the

position was cashier duties. Other duties included extensive

money handling, preparing floor sets, carrying heavy objects and

organizing.

MEMBERSHIPS & AFFILIATIONS

American Criminal Justice Association (Lambda Alpha Epsilon)

Southern Criminal Justice Association

LIFE Scholarship Recipient

Who's Who Among College Students Nominee

Carolina Alumni Association

Criminal Justice Honor Society Nominee

REFERENCES

References available upon request.

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