Human Resources Manager

Diane E. Mercado

Simi Valley, CA

805-***-**** mobile

***********@*****.***

Strategic and tactical senior level HR business partner with extensive

experience in all functional areas of Human Resources. Experienced in

corporate, regional, international and field organizations in the financial

services, insurance, consulting, and technology industries.

Selected Achievements

Talent Management

Created individual development plan process and introduced nine block

succession planning exercises to senior management. Performed skills gap

analysis and created career paths. Developed mentoring and high potential

employee programs.

Reviewed all employees' annual appraisals and goal setting for quality and

alignment and provided individual critiques to management and summary to

Board of Directors. Revised format and requirements for performance

management process. Managed entire annual process.

Talent Acquisition

Reduced annual recruitment expenses by $460,000, decreased time to fill by

60 days and increased new employee retention through implementation of new

recruiting strategies, implementation of competency and behavioral based

interviewing program for managers and developed two corporate employment

branding programs and corresponding campus and experienced hire programs.

Collaborated with global staffing to fill highly experienced sales openings

across US and Canada, reviewed and approved all job offers and reviewed all

market rates.

Managed and developed recruitment team. Implemented new ATS and testing

programs.

Employee Relations

Decreased reportable employee relations incidents from 328 to 141 in one

year, maintaining a union free environment. Directed two closures and

multiple reorganizations with no litigation.

Created employee policies and procedures for Canada; revised all US

policies.

Created employment law training program for managers. Presented to all

company managers. Produced law update articles for HR newsletter.

Received excellent rating in annual Deloitte compliance audit. Conducted

compliance audits, wage and hour and immigration audits.

Training and Development

Saved $1.1 million in increased retention, training costs, staff time and

reduced legal exposure through the development and implementation of a

management training program.

Participated in development of a Sales Client Relationship Management

training program. Facilitated program across territories and introduced

corresponding sales compensation.

Operations

Directed and managed HR staff and operations in multi-state and country

offices.

Analyzed and implemented benefits program in Canada saving $100,000 per

year in premium and a return of over $200,000 in overpayments.

Professional Experience

Senior HR Manager, Employee Relations/Recruitment

Aristocrat Technologies, Inc., Las Vegas, NV 2008-2009

Human Resources Business Partner (Director)

MasterCard International, Purchase, NY 2005-2008

National Office HR Manager

Deloitte & Touche, Wilton, CT 2002-2005

Consultant

Mercado Capital, Inc., Oceanside, CA 2001-2002

Regional Human Resources Manager

Farmers Insurance Group of Companies, Carlsbad, CA 1995-

2001

Human Resources Manager

Farmers Insurance Group of Companies, Carlsbad, CA 1988-1995

Employee Relations Specialist

Farmers Insurance Group of Companies, Los Angeles, CA 1987-

1988

Education

Bachelor of Arts and Master of Science

California State University, Northridge, CA

Professional Studies

IAML - Advanced Certificate in Employee Relations and Employment Law

Littler Mendelson Legal Updates

2009 SHRM Staffing Management Conference

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