Quality Control Maintenance

Dorami Sierra

***** * **** **

Harlingen, Texas *8552

Phone: 956-***-****

Email: ************@*****.***

I am a mature, responsible,

dependable individual, gaining

additional education and seeking

employment that will allow me to

be in a position of support and put

my hard earned Administrative

skills to work.

Echostar/Dish Network

August 2010

Assist customers with existing

accounts, pertaining to billing,

basic technical repair, and

upgrading and or downgrading

accounts. Held accountable for

excellent customer satisfaction and

follow through on requests.

Ensure good quality control, and

make adjustments and corrections

per customers’ concerns and

complaints of service and or

billing.

CSR-Billing-Time Warner

Cable, hired by Veritude

08/2008-07/2009

Oversaw all aspects of Billing

Maintenance in Customers’

Bilingual, Written/Oral

skills,Organized

Microsoft Word Applications

Microsoft Publisher Applications

Microsoft Excell

Spanish Intermediate

Internet Research and Use

Contact this candidate