Quality Assurance Project

Husna Zamani (C)

407-***-**** / (R) 321-***-****

Email: *****.******@*****.***

SUMMARY

. 4 years of IT experience working as a Business Systems analyst

. Healthcare technology work experience

. Expert in business process engineering and software development life

cycle, including analysis, design, development, testing and

implementation of software applications.

. Excellent communication, analytical, interpersonal, and presentation

skills; expert at managing multiple projects simultaneously.

. Extensively worked with production support teams in analyzing and

resolving issues.

. Extensively worked with IT and business users for creating Software

System Requirements (SSR) and BPR for customization of Application

modules.

. Excellent skills in retrieving/manipulating data by writing simple/

complex SQL Queries and optimizing SQL and PL/SQL

. Experienced in Help desk management and managing Service Level

Agreements.

. Advanced Technical writing and requirement gathering skills.

. Strong Academic performance in achieving Bachelors degree in

Computer Science.

TECHNICAL SKILLS

Operating Systems : Red Hat Linux, Win NT/2K/XP/2003.

Tools : MS word, Excel, power point, Visio, SharePoint, Rational

clear case

(Change Request management), PVCS (Version control),

Appworx (job

Scheduling), PL/SQL developer

Databases : Oracle 8i, 9i, SQL, MS Access

Languages : C, C++, HTML, PL/SQL

Applications : Oracle Application 11i suite, EZ-CAP.

CERTIFICATIONS

. Four Years Bachelor's Degree in Information Science and Technology

. 6 months Certified Business Analysis training

. HIPPAA and healthcare application training

PROFESSIONAL EXPERIENCE

Company: TUSKER TECHNOLOGIES, INC (Nov 2009 - Present)

Client: Physicians United Plan

Title: Information Technology Coordinator

Description:

Physicians United Plan is a Healthcare Maintenance Organization and

provides quality care to the Medicare Beneficiaries of Central Florida.

Responsibilities:

. Participate is requirement gathering sessions.

. Create and Maintain Project vision documents, Business requirement

documents and User guides for in-house projects being developed.

. Manage help desk and escalate issues to software and hardware team.

. Train business users on Applications developed and provide them with

procedural documentation for Application navigation.

. Coordinate various project related activities with managers,

developers and Quality Assurance teams.

. Work on application and technical issues.

. Create Workflow diagrams and User diagrams using Visio as requested.

Company: TATA CONSULTANCY SERVICES LTD

Client: GE-Healthcare

Title: Business Analyst

Description:

As part of this project, I was involved in Customization of the Oracle

Application costing module to suit GE-Healthcare Specifications.

Responsibilities

. Gathered requirements during inception phase, documented and delivered

functional specification documents, and assisted architecture analysis

and design using UML and Rational tools.

. Provided production support by analyzing and solving functional and

technical issues

. Communicated with stakeholders throughout SDLC to resolve open issues.

. Validated technical designs created by IT developers against

functional specifications.

. Worked with QA team to design test plan and test cases for User

Acceptance Testing (UAT).

. Prepared business process models; used Visio to create use case

diagrams

. Involved in documenting the modifications and intended functionalities

of the system.

. Created documentation for training and Support teams.

Client: Best Buy Co

Title: Systems Analyst

Description:

Systems Analyst for Application Systems Maintenance/Enhancements (ASM)

project which involved enhancing and maintaining the Oracle Application

Financial modules.

Responsibilities

. Analyzing issues raised by users for different modules in Oracle

Applications (Finance).

. Resolution of technical / application issues in Oracle Application

(Finance)

. Resolving the Critical Production Issues (Severity # 1 Issues) which

impact the Business

. Providing Permanent Solutions to avoid failures of daily batch runs

. Communicating with Oracle support on different Bugs related to Oracle

Applications and Web Security

. Coordinating with Oracle Apps Administrators and DBAs to resolve

performance related issues

. Resolving Production Problems and providing Break Fixes

. Developed test scenarios and performed Application testing

. Writing SQL queries, stored procedures, and views to query the

database and providing

Data extracts to users as per request

. Involved in documenting the modifications and intended functionalities

of the system

. Monitoring Job Flow and ensuring they met SLA's

. Documentation of Job flow and processes

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