Customer Service Project

Varun Srinivasan Email:

***********@*****.***

****, ***** **** ******, *** # 275, Houston, Texas 77054

Cell: 713-***-****

OBJECTIVE:

To obtain an Intern / Full time position that provides a challenge to my

technical, problem solving and management skills and to make significant

contributions to the success of the organization

EDUCATION

Master of Science, Technology Project Management - ISS

University of Houston GPA: 3.67

TECHNICAL SKILLS:

Languages: C++, Java, C#, JavaScript, VB.Net, HTML, CSS, PHP

Databases: MySQL, Oracle 8i

Project Management: Gantt, Resource Allocation, Cost Budgeting,

Measuring System Analysis, MS Project, Statistical Quality

Measuring System, JMP

Quality Management: TQM, Lean Six-Sigma, Kaizen, DMAIC, PDCA

Operating Systems: Windows 9x/2000/NT/XP/Vista, Linux, Mac OS, UNIX,

DOS

Other Tools: CA Clarity, Microsoft SharePoint, MS Office Suite,

Adobe Dreamweaver, WEBCT, SPSS / SAS

EXPERIENCE:

Baker Hughes Inc, Houston, Texas

System Specialist I July 2010 - Present

. Monthly Project review and analysis of projects scheduled to close.

. Assistance with work intake processes into the PMO.

. Identification of repetitive project functions to support the

development of repetitive processes and metrics.

. Project and resource analysis; looking for projects that seem to be at

risk based on key factors within the projects.

. Development of documentation to support processes.

. Assistance with the development of WIKI and Blog features to better

facilitate the sharing of knowledge across a global team with 40+

members.

CITE LAB, College of Education, University of Houston, Texas

Graduate Assistant January 2009 - June 2010

. Responsibilities include providing desktop support to the College

faculty and staff

. Duties also include providing web support along with other requests

. Customer Service, Video Editing, Helpdesk Support, Student Login

Support

Iguana Interests, Sugarland, Houston

Intern December 2009 - Present

. Web Design and Face Book based website promotion

(http://www.allaboutcabo.com).

. Google Analytics and Ad Sense based work.

. Help in maintaining web server and website of the company and work on

CMS.

Wipro Technologies, Bangalore, India

Project Engineer June 2007 - June 2008

Environment: Windows 2003, C Sharp, WINCVS, Excel

. Worked in a team which implemented an application for Mobile Phone

Leader (JAPAN).

. Development and testing for mobile phone settings.

. Testing Executive

SWIFT Technologies

Software Intern May 2006 - July 2006

. Web site maintenance

. Network Administration and Help Desk Support

ACADEMIC PROJECTS

Lean Six Sigma Quality Assessments for Ticketing System:

Implemented the Six Sigma Methodology using the DMAIC model for an Oil

Service company to enhance a better Ticketing System for their IT

Department

Risk Assessment for IT Company:

Developed a Risk Management Plan and Strategies for Controlling and taking

precautions before completing the tasks so that there is minimum risk

involved and yield better results.

Firewall and Honey pots:

Developed a web browser using java that had the functionality to process VB

scripts with an inbuilt firewall

HONORS/ACTIVITIES:

. Certification of training for Six Sigma Green Belt Tools

. Best Employee Award for Fast and Explicit work - Wipro Technologies.

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