Customer Service Data Entry

Elois Chenevert

**** ***** **** **. ***. ****Q . MARIETTA, GA 30067

**************@*****.*** . 323-***-****

Extensive customer service coupled with processing and data entry. Strong

analytical and administrative skills combined with the ability to

coordinate team to meet organizational goals. Productive and efficient work

habits without supervision.

CORE COMPETENCIES

EXCELLENT COMMUNICATION SKILLS

Strong Organizational Skills

Relationship Development Data Entry (40-45 wpm)

Customer Service Driven

Process Optimization Clerical Duties

Goal Attainment

MS Office

Professional Experience

WELLPOINT - COLUMBUS, GA OCT 2009-MAY 2010

Customer Care Representative II

Responds to customer questions via telephone and written correspondence

regarding insurance benefits, provider contracts, eligibility and claims.

Operates a PC/image station to obtain and extract information; documents

information, activities and changes in the database.

Researches and analyzes data to address operational challenges and customer

service issues.

Under immediate supervision, receives and places follow-up telephone calls

/e-mails to answer customer questions that are routine in nature.

ICF International - Baton Rouge, LA July 2007-May 2009

Staff Assistant III

Project management as assigned in Hazard Mitigation, Small Rental, and

Homeowner's depts.

Trains new employees on procedures and styles

Research information required by departments

Word processing/desktop publishing specialist

Played integral role in the Hazard Mitigation call center formulation and

implementation of operational processes.

Federal Emergency Management Agency (FEMA) - Pasadena, CA

September 2005-May 2006

Applicant Services Supervisor

Consistently demonstrated attention to details, multi tasking and strong

interpersonal skills. Supervised 5 team leads and 35 call representatives

Resolved escalated call issues

Generated statistical reports on representative call history

Education

CERTIFICATE IN MEDICAL CLAIMS PROCESSING . LARSON TRAINING CENTERS, CARSON,

CA

High School Diploma.Los Angeles, Ca

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