Customer Service High School
Resume:
Maridae T. Capili
Afusing Daga, Alcala, Cagayan, Philippines 3507
*************@*****.***
Education
Objective: To obtain a position that will enable me to utilize my technical skills,
educational background and ability to work well with people.
Double Degree on Bachelor of Science in Hotel and Restaurant
Tertiary:
Management and Bachelor of Science in Tourism Management
St. Paul University Philippines
Tuguegarao city, Cagayan
June 2006 March 2010
Secondary: Afusing National High School
Afusing Daga, Alcala, Cagayan
June 2002 March 2006
Eligibility
National Certificate II in Housekeeping.
The Department of Labor & Employment, Issued by the Technical Education and Skills
Development Authority
(TESDA) as a requirements under the Philippines TVET Qualification & Certificate System
Issued on: May 20, 2010 Valid until: May 19, 2015
Skills
Dependable computer literacy, verbal and written communication skills
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Strong interpersonal and customer service relations
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Ability to withstand pressure and work under minimum supervision
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Able to work with a diverse group of people
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Work with confidence and initiative
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Self motivated and pay attention to detail
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Basic Hotel Housekeeping
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Food/Beverage/Restaurant Service
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Table Skirting
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Food Carving/Food Preparation
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Outdoor Skills/Activities
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Napkin Folding
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Flower Arranging and Designing
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Employment History
Travel Link Travel & Tourism Agency
Fujairah, U.A.E.
July 13, 2014 – up to present
Travel Agent
Answer calls and handle queries from clients
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Booking using sabre system and Abacus
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Keeping clients up to date with any changes
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Sending out tickets to clients
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Collecting and processing payments
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Doing Holiday Plan
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Al Sherra Cafe & Restaurant
Manama, Bahrain
Dec. 2011 Dec. 2013
Cashier
Responsible in cash register.
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Receives guest payments & process transactions
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Greets guests in a professional manner and assist them
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Helps waiter/waitress in taking order and delivering the food & beverages
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Daily inventory of all stocks
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Performs other related duties as required
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HRTM Professor
Saint Paul University Philippines
April 2010 March 2011
Teaching Staff
delivering lectures, seminars and tutorials;
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developing and implementing new methods of teaching to reflect changes in research;
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designing, preparing and developing teaching materials;
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assessing students' coursework;
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setting and marking examinations;
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supporting students through a pastoral/advisory role;
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undertaking personal research projects and actively contributing to the institution's
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research profile;
writing up research and preparing it for publication;
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supervising students' research activities;
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completing continuous professional development (CPD) and participating in staff
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training activities;
carrying out administrative tasks related to the department, such as student
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admissions, induction programmes and involvement in committees and boards;
managing and supervising staff at a senior level this may include the role of head of
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department;
representing the institution at professional conferences and seminars, and contributing
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to these as necessary;
Establishing collaborative links outside the university with industrial, commercial and
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public organisations.
CANDEE TRAVEL & TOUR
Ermita Malate, Manila, Philippines
October 2009 March 2010
Office Assistant
Answer calls and handle queries’ from clients
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Arranging flights, insurance and accommodation
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Advising clients on travel arrangements, e.g. visas and passports
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Advising clients regarding travel destinations
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Keeping clients up to date with any changes
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Sending out tickets to clients
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Collecting and processing payments
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Kings Dominion
Cook, Cash Register, Server
Victoria’s Pizza
Doswell Virginia, USA
March 2009 June 2009
Duties and responsibilities:
• Assisting the guest
• Responsible in cash register
• Preparing pepperoni & cheese pizza
• Cooking pizza into oven
• Maintain the highest levels of sanitation for pizza & pasta
• Performs any other related duties as may be required
Training and Seminars Attended
Redefining Hospitality and Tourism through Creativity and Innovations
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St. Paul University Philippines
September 18, 2009
Hospitality and Tourism industries: Prime Frontiers for Growth and
Development
St. Paul University Philippines
February 25, 2008
Tourism in Business: Traversing Towards Economic Development and Stability
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St. Paul University Philippines
September 18, 2009
Contact this candidate