Project Manager Sales
Resume:
MICHELLE R. WARREN
**** ******* ******, **** *** ? Silver Spring, MD 20910 ? *********@***.***
EXECUTIVE ASSISTANT
CEO/PRESIDENT VICE PRESIDENT SENIOR MANAGEMENT
Private and Federal Government Sector Expertise
Top-notch Executive Assistant with eight years of experience coordinating
office management and special projects with a high degree of efficiency.
Serve as point person for managers, sales teams, clients, and vendors to
ensure proper lines of communication. Maintain excellent communication
skills, problem resolution abilities, and a high-level of
confidentiality. Proficient in Microsoft Office (Word, PowerPoint, Access,
Outlook), and Lotus Notes. Equally effective at providing sales management
and advanced MS Office skills in the following:
Excel Skills: Import/export text data; Use of IF, SUMIF and ROUND
functions; Define names to spreadsheet cells/ranges.
PowerPoint Skills: Modify templates; Format/rotate text and graphics; Add
image & slide animation effects; Build slides from MS Word document; Embed
MS Excel worksheets in a slide.
Word Skills: Create and manage styles; Set up and run a mail merge; Create
and revise footnotes and endnotes; Create different versions of a document;
Track changes.
PROFESSIONAL EXPERIENCE
CITY of ATLANTA - Department of Watershed Management, Atlanta, GA [2003 -
2010]
Executive Assistant to CEO [2003 - 2010]
Executive-level liaison and support to Chief Executive Officer responsible
for a $543 million annual operating budget, and a capital improvement
program of $4 billion.
Key Contributions:
. Provided high-level administrative support to senior management and
consultants to ensure proper communications and reporting practices
with Federal Consent Decrees, and State Consent Order.
. Oversaw delegation of critical action items to staff related to Clean
Water Atlanta program to enforce compliance with policy and regulatory
agencies.
. Served as a key contributor in strategic planning and change
management sessions to support business objectives.
. Conducted in-depth research to support legal counsel, briefings,
speeches, legislative updates, and organizational audits. Handled
highly sensitive and confidential information with discretion.
. Benchmarked key labor and human resources issues and presented reports
to the executive and senior staff.
. Cultivated relationships with vendors and customers resulting in
timely resolution to complex situations.
. Arranged domestic and international travel, and coordinated logistics
for major conferences and seminars.
. Budgeted and balanced revenue/expenditures for office, and worked on
special projects as assigned.
. Developed an innovative records management system that increased
office efficiency.
. Initiated the creation of a Customer Care Group to address escalated
water/sewer bill issues, meter leaks and customer service complaints
for both residential and commercial accounts.
. Recognized by the City's former COO for staving off a potential multi-
million dollar lawsuit between customer & department.
Project Manager [2003]
Executed and conducted program management processes and disciplines to
ensure the accuracy of mandatory operational reports and compliance with
regulations.
Key Contributions:
. Worked closely with the Vice President of Engineering Services to
manage all aspects of daily operations for the organization.
. Monitored and assisted with preparation of programs budget to
influence organization's financial profitability.
MICHELLE R. WARREN - Page 2
8710 Cameron Street, Unit 927 ? Silver Spring, MD 20910 ? *********@***.***
. Defined the project scope of work, financial plan, its goals and
deliverables.
. Reviewed status reports, and compiled weekly and monthly statistical
reports for funding agents.
Fulton County Government, Atlanta, GA [2002]
Administrative Coordinator
Provided high-level administrative support to the Director of Environment
and Community Development and supervised administrative staff.
Key Contributions:
. Trained staff on Access software to enhance reporting process and
tracking of changes for newly built subdivisions.
. Served as liaison between county staff and community to coordinate
zoning appeals hearings.
. Planned, coordinated and directed the daily administrative operations
for the department.
. Monitored staff performance and maintained personnel records.
. Coordinated and maintained documentation for audit engagements.
. Organized and conducted training program for existing staff and new
employees.
Numerex Corp., Atlanta, GA [2000 - 2001]
Travel Coordinator
Arranged and coordinated corporate travel for executive officers and senior
staff. Oversaw arrangements and managed travel from initial contact through
trip evaluation.
Key Contributions:
. Negotiated travel service contracts that offered highly competitive
rates and cost savings.
. Arranged and coordinated logistics for major conferences and trade
shows.
. Created meaningful surveys to measure overall customer satisfaction,
and to identify areas of improvement.
International Sales Representative
Introduced and promoted Uplink Security; a wireless alarm monitoring
division of Numerex to security companies located in Canada.
Key Contributions:
. Exceeded territory sales goals by 115% and increased region's
shipments by 53%.
. Enrolled 150 new Canadian accounts within the first six months of
start date.
. Collaborated with field-based sales representatives to develop and
implement new selling initiatives for accounts.
. Served as an Interpreter for French speaking clients to effectively
translate information for the sales, accounting and technical support
divisions.
Engelhard Corporation, Inc., Huntsville, AL [1998 - 1999]
Executive Assistant
Managed all aspects of support functions for the office and provided
executive-level assistance to the Plant Manager.
Key Contributions:
. Managed a $25K budget for general corporate needs, and distributed
funds for travel and professional seminars.
. Conducted calendar management, meeting coordination, travel
arrangements, and correspondence for supervisors and senior staff.
. Oversaw and coordinated "Big Three" and international automotive site
visits.
. Prepared and maintained confidential reports and documents for the
QS9000 system.
EDUCATION: Bachelor of Science - International Business Management,
Washington Adventist University, Takoma Park, MD, 1993
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