Quality Assurance Engineer
Resume:
Rakesh Teckchandani Santa Clara, CA 95054
********@*****.***
OBJECTIVE
To obtain a challenging position that applies my management and product
expertise in the field of product management
Summary
Over 7 years of experience in the Quality Assurance group at eBay Inc.
Spearheaded the formation of IDC (India Development Center) QA
(Quality Assurance) from its inception to a self sustained team
Highly accomplished lead with experience in implementing new
processes, influencing cross functional teams, and driving results to
successfully deliver high quality and timely releases
Highly proficient communicator effective at managing relationships
with leadership team, third-party vendors, and cross functional teams
. Proven delivery capability for large and complex projects from Global
teams
Highly driven and motivated individual with an ability for quick
learning
WORK HISTORY
PayPal Inc. (an eBay Company)
San Jose, CA
Software QA Manager - Funding Mix, Application Security
Aug 08 - Present
. Responsible for execution, delivery and building of IDC teams. Worked
closely with cross functional teams to brainstorm, understand, and
prioritize projects to optimize resources.
. Driving Resource Planning, Forecasting & Budgeting for 3 product
verticals
. Build relationships and drive process change across Application
Security team and Infrastructure team to align them with release
process
. Improve product quality by driving changes in the CAL tool and
encourage adoption by various QA teams, effectively reducing
production bugs
. Implement processes such as QA to Product handover, Daily
communication, and other such processes to gain efficiencies in the
PDLC cycle
. Initiated the Customer Focused Quality Initiative which leverages
current tools to understand user behavior, and translate them into
test cases
. Lead PayPal integration process with Green Dot and Bill Me Later.
Defined integration milestones and creative solution to meet release
timeliness. Also influenced cross functional teams to ensure seamless
vendor integration
. Improved Automation strategy by increasing automation effectiveness by
20% and code coverage by 10%
. Part of the Leadership board responsible to identify and suggest areas
of improvement in employee engagement program
. Spearheading Tea Leaf ( 3rd party customer management tool ) rollout
strategy for the QA organization responsible for defining
implementation in terms of - environment, execution, process and
training
. Championing QA environment issues by clearly highlighting the pain
points by engineers. Developing a Portal which communicates to the
organization status, benchmarks and progress towards the goal
. Leading release quality and providing executive with quality data for
Go/No-Go on releases with test and bug metrics
Shopping.com ( an eBay Company ), Epinions.com (an eBay Company)
Brisbane, CA
Senior QA Engineer- Distributed Commerce, Epinions.com
June 07 - July 08
. Responsible for planning and execution of the QA effort of
Shopping.com's core backend system consisting of the feed processor,
sorter and the DB writer
. Lead the process planning and execution of the quality assurance test
cycle of Epinions.com's front-end written in PHP and hosted on Apache
. Performed extensive backend testing to test data integrity between
eBay DB and SDC DB using SQL.
. Coordinated testing efforts between multiple QA environments located
in different geographical locations.
. Provide time-lines and resource estimates for the various testing
phases.
. Review requirement and design documents to create and execute test
plans and test cases. Enforced sign off of these documents from cross-
functional teams
. Worked with the automation team and identified test cases that could
be automated and added to the smoke tests for better coverage
. Increased productivity by learning and utilizing eBay tools and
eliminating dependency on other resources
. Communicate possible feature impacts to other QA teams, hence ensuring
adequate testing coverage
. Participated in BETA testing along with Product Managers
. Develop and perform post deployment sanity checks
. Work collaboratively with senior management and engineering teams to
implement process improvements, resulting in faster time to market and
improved customer experience
. Created and maintained how-to guides on the internal wiki
PayPal Inc. (an eBay Company)
Quality Assurance Team Lead - IDC (India Development Center), Consumer
Protection ( CP )/Customer Experience ( CE )/International/
Marketing/Product Experience San Jose, CA
Sept 2005 - May 2007
. Responsible for hiring and training QA (Quality Assurance) engineers
in India to build a functional offshore team
. Conducted training sessions for QA engineers on the following topics:
- PDLC (Product Development Life cycle ) at PayPal,
- Customer Experience Product and testing strategy
- Consumer Protections Product and testing strategy
. Implemented a QA process to ramp up IDC QA team in collaboration with
the local onsite team
. Provided QA estimates, attended booking sessions for
CE/CP/International verticals and maintained resource maps
. Reviewed functional requirements, test plans, and test cases with the
IDC and the Product team, hence ensuring complete testing coverage
. Coordinated testing efforts with the IDC QA teams during all phases of
QA cycle to make sure feature milestones and quality standards are met
for a particular release
. Worked extensively with the Product management team to prioritize
requirements and accordingly schedule mini milestones for QA
activities
. Represented IDC QA in all management and cross functional meetings
. Supported the Team Regression testing effort at IDC (India Development
Center) which involves managing the team capacity versus the workload
assignment and coordinating any issues during testing with the San
Jose team
. Maintain an IDC (India Development Center) portal for QA engineers
which contained training of all product verticals, new process, and QA
tools
PayPal Inc. (an eBay Company) San Jose, CA
Quality Assurance Team Lead - Consumer Protection Nov 2004 - Aug 2005
. Carried out dual responsibility of individual contributor and team
lead by efficient multitasking
. Interacted with the Product and Development teams to understand the
roadmap and deliverables for the business unit
. Represented the QA team in all cross functional meetings, booking
meetings and product scope review meetings
. Worked collaboratively with senior management and engineering teams
to implement process improvements
. Justified the need of new hires in the team based on the current
roadmap and capacity
. Provided daily status to cross functional mangers making sure that
all the issues and dependencies for every feature is clearly
communicated
. Worked closely with Product Mangers and Project Managers to resolve
project testing issues
. Communicated possible feature impacts to other QA teams, hence
ensuring adequate testing coverage
. Responsible for maintaining resource maps for a team of six QA
engineers making sure no one is overbooked.
. Monitored progress of team members by scheduling regular one on
one's and status meetings.
. Worked with the automation team and identified test cases that
could be automated and added to the smoke tests for better coverage
. Initiated Brown bag session and Knowledge Base articles between the
team to foster internal communication and share domain expertise
. Improved testing process within the team by creating a living "Area
Certificate" test script
. Performed SQA (Software Quality Assurance) Audits, Assessments, and
Root Cause Analysis.
. Coordinated regression testing efforts with the offshore team
. Developed test plans and test strategies to carry out Black Box
Testing for the assigned features
PayPal Inc. (an eBay Company) San Jose, CA
Quality Assurance Engineer - Consumer Protection June 2003 - Nov 2004
. Tested different features in the different product areas of
Customer experience, Consumer Protections and Marketing,
maintaining a high bug validity of 95%
. Performed functional, regression, and localization testing
. Maintained and updated test scripts with new feature releases.
. Analyzed and troubleshoot automated run cases using SILK.
. Liaison between 3rd party vendor and PayPal to support product and
testing related queries.
. Helped the Intern program by creating a ramp up plan to ensure
productivity in 3 weeks.
EDUCATION
BS in Electronics Engineering, June 2001
Mumbai University, Mumbai, India
TECHNICAL SKILLS
Hardware: Sun, HP, IBM-PC and Macintosh
Languages: C, C++, Java, Pascal, Visual Basic, XML, SQL, Python, HTML,
Javascript
Operating System: Microsoft NT/2000, UNIX - Solaris, Microsoft Windows
9x/ME, MacOS
Internetworking Protocols: TCP/IP
REFERENCES
Available upon request
Contact this candidate