Project Manager Customer Service
Resume:
Timothy E. Locklear
Performance Consultant / Instructional Designer / Systems Engineer
OBJECTIVE
Seeking a position as a performance consultant, project
manager, instructional
designer, or systems engineer with opportunities to perform
the following:
. Design, develop, evaluate, and manage training and non-
training interventions
. Design and develop distributed training systems and
other complex systems
. Enhance the usability and other human factors of these
systems and products
. Utilize the systems engineering process: analysis,
synthesis, and evaluation of instructional, technical,
and other complex systems and products
. Utilize performance improvement principles in designing,
developing, and managing these systems
SUMMARY
. Over 10 years experience designing & developing
performance solutions
. Over 10 years experience as technical writer for various
clients with concentration in eLearning design, using
ISD methodologies
. Over 10 years experience designing & developing
distributed training systems and other instructional
systems - i.e. WBT/ "eLearning" and other technology-
based solutions
. Over 5 years experience as project manager of design &
development teams for distributed training and other
complex systems
. Performed gap analyses & conducted performance
improvement interventions
. Conducted needs, task, and target audience analyses to
determine most appropriate training or non-training
interventions
. Created behavioral objectives and developed storyboards
and other detailed design documents
. Interviewed SMEs and investigated other resources as
required research
. Performed qualitative research to produce ethnographic
information
. Developed proposals for courses and interventions to be
implemented
. Conducted pilot studies & formative evaluation of
training products & programs
. Designed, developed, and delivered various ILT,
including creating original graphic designs and page
layouts
. Delivered TTT, pilot, and other training sessions
. Acted as teacher/instructor/facilitator and delivered
instruction
. Researched and followed best practices in adult learning
techniques/methodologies, and using instructional design
principles (ADDIE, Dick & Carey, Bloom's Taxonomy,
Kirkpatrick's Four Levels of Evaluation, etc.)
. Optimization of systems through use of systems
engineering process: analysis, evaluation, & synthesis
. Conducted conceptual and functional analyses
. Developed process flow, functional flow, and IDEF
diagrams
. Conducted usability tests and user interface
improvements
. Incorporated usability and other human factors
principles in all designs
. Conducted organizational efficiency analysis using macro
ergonomic principles
. Conducted quality analyses using Six Sigma, TQM, and
various other quality management process models
. Conducted quality analysis and quality improvement
intervention using Baldrige Criteria for Performance
Excellence
APPLICATIONS
Adobe Acrobat MS Project
Blackboard Photoshop
Captivate 3 & 4 & 5 Premiere
Director SharePoint
Dreamweaver Sound Forge
Visio
Flash
MS Office Suite - Word, Excel, PowerPoint, Web CT
Outlook, FrontPage
EDUCATION
Graduate Degrees and Certificates
PMP Certification - 51 PDUs 10/2010
completed (expected)
MAEd. Instructional Systems 12/2004 Virginia Tech Blacksburg,
30 credits completed toward Ph.D. VA
M.S. Systems Engineering - 15 hours 12/2003 Virginia Tech Blacksburg,
completed VA
Certificate: Training and 7/2006 Capella Minneapolis,
Performance Improvement University MN
HCI Certificate: Human - Computer 12/2001 Virginia Tech Blacksburg,
Interaction VA
Bachelor's Degrees - Cum Laude 8/1995 & Virginia Tech Blacksburg,
Honors 5/1992 VA
BS Engineering Mechanical Engineering concentration
BA Music Voice Major and Percussion Minor
BS Interdisciplinary Studies Minors: Electrical Engineering, Math, &
Mechanical Engr.
PROFESSIONAL EXPERIENCE
Distributed Training Systems Designer & Human Performance Improvement (HPI)
Consultant
4/2010 - 7/2010 ACS/ Xerox Houston, TX
Senior Learning & Development Consultant for client BP E&P: Performance
improvement initiative for all petro-technical groups across BP's entire
Exploration & Production division. Gathered data to identify performance gaps,
conducted needs analyses, and designed solutions (non-training and training
interventions) accordingly.
9/2004 - 4/2010 The Home Depot Atlanta, GA
Interventions included the following primary tasks: project planning & management
(as indicated), development of statements of work & project plans, detailed gap &
instructional analyses, detailed instructional design, and preliminary development
of media assets and programming. Media and programming development consisted of
professional photo & video shoots, editing in Photoshop, studio recording sessions
w/ professional voice talent, audio editing, creation of simulations including
capturing and developing in Captivate 3 & Visio, and development in Flash.
Instructional design consisted of creating course strategies, storyboards, & audio
scripts - all with SME review and iterative design and formative evaluation. Also
managed process for interviewing & hiring new team members.
Lift Truck Safety - project planning, management, design, and Captivate
development of 508 compliant instruction and simulated practice for lift equipment
operation & certification, featuring "dashboard" user interface
Cashier College - POS system blended training solution, featuring Captivate
developed "dashboard"
Hazardous Materials Training - project manager and lead designer for store's
eLearning solution for the handling of hazardous materials, including orientation,
advanced topics, and transportation training
Home Depot Credit Programs - web-based learning solution of 2 eLearning classes to
improve performance in selling and processing Home Depot credit products.
Cumulative ROI estimated at $10.7 million
Process Mapping - instruction and simulated practice on the "how to's" of creating
process maps
The ART of Coaching - "soft skills" leadership training featuring rapid
prototyping and the use of video
Creating Custom Orders - instruction and system simulation on the process steps of
creating special orders
Electrical: Data Communications - product knowledge & concepts for installing data
communication devices
Financial Management - ILT for 3000+ store managers on running their multi-million
dollar businesses
5/2004 - 10/2004 American Cancer Society Atlanta, GA
Training Intervention: redesign of orientation training materials for CAN
organization of the American Cancer Society & management of project and design
team Primary Methodologies included information mapping, instructional design,
presentation development, SME review, and formative evaluation
Training Intervention: redesign of instructor - led training course for developing
diversity skills within the American Cancer Society Primary Methodologies included
SME review, formative evaluation, adult learning practices, and presentation
design (MS Office)
4/2004 - 6/2004 Virginia Tech Blacksburg, VA
Non-training Intervention: conducted comprehensive performance analysis and needs
assessment of Virginia's CGEP: Commonwealth Graduate Engineering Program Primary
Methodologies included data collection through interviews, business issues
analysis, cause analysis, job task analysis, and gap analysis
12/2003 - 3/2004 Nextel Communications Reston, VA
Training Intervention: designed instructor - led training course for developing
advanced customer service skills for the Customer Service Institute of Nextel
University Primary Methodologies included needs assessment, SME review, detailed
design document, adult learning practices, and training the trainer
Instructional Systems 8/1999 - Center for Virginia Tech
and Web/Multimedia 12/2003 Instructional Blacksburg and
Designer Technology Solutions Falls Church, VA
& Human Factors and in Industry and
Systems Engineer Education
& VA Tech ISE
Department
. Conducted (macro ergonomic) efficiency analysis of the CGEP:
Commonwealth Graduate Engineering Program Primary Methodologies
included performance gap analysis, task analysis, macro ergonomic
analysis, & performance improvement intervention
. Quality Analysis and Improvement of VA Tech's northern Virginia
Center's distance delivered courses
Primary Methodologies included quality analysis and improvement
using Baldrige Criteria for Performance Excellence
. Designed a project selection system for graduate students in
Industrial and Systems Engineering
Primary Methodologies included conceptual & functional analyses,
functional flow & IDEF diagrams, and the systems engineering
process
. Designed Internet browsing device for "technophobes" -
incorporating usability and hfe principles
Public School 12/2001- 12/2003 Christina School Newark, DE
Teacher System
Government Work 7/2000 - 1/2001 U.S. Census Bureau & New Castle, DE
Mail Handler at New
Castle County Post
Office
Professional 5/1997 - 8/1999 Studio work & performances in L.A. &
Musician Nashville
Engineer 6/1995 - 5/1997 Jr. Engineer for defense contractor in
Cockeysville, MD - various electrical
& mechanical engineering tasks,
including design, engineering drawing
(AutoCAD), programming, and technical
writing
Graduate Assistant 1/1993 - 12/1994 Va Tech Department of Blacksburg, VA
Music
. Developed an instructional design methodology for teaching voice
lessons
Primary Methodologies included qualitative research, ISD principles
(Bloom's Taxonomy),
& pilot delivery
. Taught voice lessons to undergraduate music minors
Primary Methodologies included delivery of designed training
References and professional portfolio available upon request
3683 Essex Avenue
Atlanta, GA 30339
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