Sales Customer Service
Resume:
Kaye McClellan
Macungie, PA, 18062 ********@*****.***
EXECUTIVE SALES PROFESSIONAL
PROFILE
A seasoned professional and effectual leader with a proven ability to exceed sales quotas:
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10+ years of strong Pharmaceutical and Powerful consultative selling
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Biotechnology sales experience Passion for gaining personal relationships with
• Master of presentations clients
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Extensive clinical sales experience Wound Care and Medical Device
SKILLS
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Advanced Clinical Customer Service Project Coordination
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Sales Consultation Insurance Expertise
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Territory Management Teaching Problem Solving
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Marketing Relationship Building Goal Setting
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Business Development Strategic Planning Computer Literate
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Account Management Program Development Territory Start-up
• New Product Launch
EMPLOYMENT
July 2010 to October 2010 Business Development Manager Candescent Healing
Employed full l time under three month contract on a trial marketing initiative to measure the impact of direct
physician marketing. Responsible for partnering, marketing, and sales consulting directly with general surgeons,
vascular surgeons, plastic surgeons, endocrinologists, urologists, internal medicine physicians, and podiatrists to
generate new business referrals specifically targeting Candescent Healing’s wound care and hyperbaric medical
therapy (medical device). This consists of hospitals with hyperbaric capabilities and wound care centers within 4
hospitals in Philadelphia and NJ.
2008 to Present Investor/Sales and Marketing Aquatech Imports
A marine fish and coral wholesale facility located in Bethlehem PA.
Develop and implement strategic and tactical marketing and business plans. Organize meetings with new and
established clients and perform sales presentations that provide clients with information about Aquatech Imports.
Monitor and track sales progress by weekly reports.
2008 Sales Representative/Pharmacy Liaison Caresite Specialty RX
Managed a Philadelphia territory to grow sales, including strategic planning and business development; called on
private practices, hospital departments and insurers for a specialty pharmaceutical company. Specialty Division
dissolved as of August 2008.
Key Achievements
• Met or exceeded production goals; successfully opened a new territory.
• Achieved results by focusing on large teaching institutions; opened 3 accounts during first 3 months
(Jefferson, University of Pennsylvania and a large oncology practice).
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2001 – 2007 Executive Immunology Specialist Centocor
Promoted Infliximab IV (monoclonal antibody) to Specialists in Eastern PA. Established a competitive advantage
by developing and implementing account-specific strategic business plans, reflecting local/regional/national
market influences that drove higher product uptake.
• Developed nurse education forum, a network of nurses to administer company product.
• Created programs and provided educational strategies to meet the needs of medical/non-medical employees.
• Built productive relationships with a highly available approach to account management; served as a resource
and key contact regarding clinical, disease and access to care issues.
• Displayed flexibility and ability to adapt to change; learned and taught constantly changing product/industry
knowledge (billing, coding, payer updates, Medicare, product information).
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Key Achievements
• Established and maintained one of highest market shares (65% to 70%)
• President’s Club 2003,2004 and 2005
• #1 Immunology Specialist of the Year, Northeast Region, 2004
• 2003 and 2006 Year end Team Award -#3
• 2005 Year end Team Award #1 in Nation
• #3 Immunology Specialist of the Year, Northeast Region, 2005
1996 – 2001 Pharmaceutical Representative Roche/SmithKline Beecham
Managed highly completive physician- hospital based territory in Eastern PA. Quoted prices, product availability,
price structure, delivery schedules and pull through contracts in the Institutional setting.
Maintained excellent record of sales calls, expenses and ad hoc reports. Appointed “Field Trainer” by
Management and Sales Training via Management Development Training Program.
Key Achievements
• Leader in District Sales for market share and percent of goal attainment
• Special Achievement Award, 2000
• Highest Tamiflu Growth Team Award, 2000
1992 – 1996 Account Executive Geisinger Health Plan
Marketed and sold health plan memberships to large employer groups and bargaining units. Developed and presented
effective sales presentations to senior management. Tailored health plans to meet employer/employee financial and
healthcare needs of prospective clients. Organized and conducted enrollment activities. Negotiated contracts and
employee/employer contributions in accordance with underwriting guidelines.
Key Achievements
• Sales Staff of the Year, Most New Contracts, 1993
• Top Sales Person of the Year, Most New Groups, 1994-1995
• Consistently met or exceeded sales goals
EDUCATION
THE PENNSYLVANIA STATE UNIVERSITY, University Park, PA, B.S. Health Education, 1989
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