Customer Service Real Estate

OBJECTIVE:

To acquire a job that will allow me to, apply the skills that I have gained through my

education and work experience.

COMPUTER SKILLS:

• Windows Server 2003

• Windows 2000/NT/XP

• Linux

• Database Development

• TCP/IP

• LAN/WAN Technology and Applications

• Network Standards and Protocols

• Visual Basic

• IP Addressing / Subnet Masking

• Project Management

• Microsoft Office – Word, Excel, PowerPoint,

Visio, Access, Outlook, Visual Basic

• MAC Operating OS 10

• Photoshop

• Illustrator

• Quark Xpress

EDUCATION:

Art Institute of Atlanta Atlanta-Decatur, Decatur, GA

Bachelors Degree

Expected Graduation Date: 6/2012

Graphic Design

ITT Technical InstituteDuluth, GA

Associate of Science DegreeGPA: 3.5

Information Technology - Computer Network Systems

Art Institute of Atlanta Atlanta, GA

Associate of Science Degree GPA: 3.5

Graphic Design

EXPERIENCE:

United Parcel Service (UPS)Atlanta, GA

2005 – Present

Part Time Supervisor

• Supervisor 35 senior employee

• Train and coach employees

• Resolve issues

• Responsible for shift schedule to include:

work station assignments/rotations,

employee training, employee vacations,

employee breaks, overtime assignment,

back-up for absent employees, and shift

rotations

• Coordinate production startups, shutdowns,

and changeovers.

• Coordinate with Human Resources for

appropriate staffing levels.

• Schedule and conduct shift meetings.

• Responsible to meet shift production goals.

• Responsible for quality control. Make

adjustments as necessary during shift to

produce product within specifications. Reject

product outside of specifications.

• Operate within standard operating procedures

(SOPs) and Job Safety Analysis (JSAs).

• Communicate with other Shift Supervisors

and Plant Manager.

• Ensure a clean and safe work area.

• Complete shift paper work.

• Assist in production as necessary.

• Other duties as assigned

Loader

• Promoted to Supervisor within five months

The News Group Atlanta, GA

2003 – 2004

Sales Distributor

• Distributed magazines and books

throughout different local stores

• Oversaw customer satisfaction

Network Communications, Lawrenceville, GA

1999 – 2003

Technical Online Trainer

• Provide client support and technical issue

resolution via E-Mail, phone and other

electronic medium.

Provide training to clients in the use of

• System and applications as related to

Internet.

• Supervised and trained up to 15 employee

• Trained employees on the online process

and various software packages such as

Fetch (File Transfer Protocol)

• Talking staff/clients through a series of

actions, either face to face or over the

telephone

• Trained real estate marketing customers on

procedures and software needed to

submit their product

• Providing support, including procedural

documentation

• Troubleshooter of proprietary in-house

software during conversions and upgrades.

• Assisted Customer Service Representatives

in handling any incoming and escalated

customer issues

Team Lead

• Promoted to Technical Online Trainer within

two years

• Supervised over 20 Graphic Artists to create

real estate marketing books

Graphic Artist

• Promoted to Team Lead within six months

RELATED ACTIVITIES/AWARDS:

• National Technical Honor Society

• ITT-Technical Institute Student Council

• Computer Networking Employee of the

month September 2003

• ITT Technical Institute for Perfect

Attendance (Winter 2004)

• ITT Technical Institute Accomplishment of

Honors (Sept 2004, Nov 2004, March 2005,

June 2005, March 2006)

• UPS Employee of the month for November

2005 within four months of my initial

employment

• UPS Supervisor of the year 2009 and

Supervisor of the month of January 2010

Contact this candidate