Software Technician

PATRICK K. LO

**** ******** ***, *** *****, *****

Home#858-***-**** Cell#858-***-****

******@*******.***

OBJECTIVE: A challenging position utilizing and expanding my

knowledge, experience, and skills in

The technology field.

EDUCATION:

AS Degree in Science Business Technology 1992

A+ Certified Computer Technician 1999

MCP Microsoft Certified Professional 2000

Mesa College, emphasis Computer Information System.

QUALIFICATIONS:

. Knowledge of set up, installed and support of Win9X, 2X, XP, Vista,

NT 4.0, WinServer

. An accomplished Helpdesk, Laptop/Desktop PC and network printer

peripheral deices

. Sustain solid skills and abilities to troubleshoot computer

hardware/software and network

. Proficient with Network, Hubs, Switches, routers, NIC cards,

TCP/IP, LAN/WAN

. Posses extensive knowledge of Unix & Linux systems for testing

RAID data storage products.

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WORK EXPERIENCE:

9/05 to 2/09 Verari Systems, Inc., San Diego, Ca

Production Support Technician

- Managed day to day responsibilities of the Desktop Support

and Network Support.

- Installed, troubleshoot, maintained network hardware,

switches, hubs, routers, TCP/IP and

Set up network printing.

- Updated Drivers and Microsoft Windows service packs on the

user workstations.

- Performed installations, modifications, & repairs PCs

peripheral devices & Verari products.

- Responded to customer needs, questions, & provided

information about technology to users.

- Conducted, troubleshooting and repairs & upgrades to

hardware/software on products.

- Configured and setup new computer systems as well as

rebuild computer system.

- Provided user training on the use of Verari standard

software and hardware.

- Optimized, tested & performed troubleshooting for Verari

hardware/software PC products.

- Installed, configured and supported of Dell & HP desktops

and HP laser printer.

- Monitoring burning and testing hardware/software computer

complex circuit boards.

- Followed up with users on any issues pertaining to system

setup and maintenance.

- Assembly hardware components and modified to accommodated

with Verari products.

5/01 to 6/05 Sony Electronics, Inc., San Diego, Ca

Production Computer Technician

- Diagnosed and repaired Sony retail desktop and

notebook at production lines.

- Installed and upgraded software/hardware components

and peripheral devices.

- Configured disk Operating System ( Dos, Win 9X, 2K, XP

).

- Supported multiple production lines by troubleshooting

& repairing hardware/software issues.

- Troubleshoot and repaired notebook and desktop

computers at Refurbish department.

- Inspected and replaced unit components for cosmetic

damage.

- Replaced Desktop/Laptop PC components ( Mainboard,

CPU, RAM, Power Supply, etc.)

- Ran diagnostic and testing software on the systems.

- Ordered components through Sony proprietary software

and installed hardware components.

- Maintained and Supported computer failure on

production line.

- Maintained software and hardware inventories

pertaining to desktop and laptop licenses.

8/97 to 2/01 Zzyzx Peripherals, Inc., Ca

Production PC Electronic Assembler

- Perform wire harnessing, cabling, inspecting

and testing.

- Assembly IBM computers hardware peripheral.

- Installed and upgraded software hardware components.

- Installed and configured Operating Systems ( Dos 6X, Win3X,

9X, 2K ).

- Repaired various printers ( HP, Epson, Canon, Lexmark ).

- Built compatible data storage sub-systems.

- Installed and tested RAID controller, firmware and tape

library system.

- Maintained and repaired retuned merchandise Zzyzx system

products.

- Provided technical support information for system user via

phone (test, setup, install, etc ).

- Tested, repaired, and configured RAID data system

peripherals.

- Upgraded firmware to RAID controller system for Zzyzx

products.

- Assembly IBM computer hardware such as Motherboard, Power

Supplies, Cable and Wire.

- Follow and understand the diagrams, blue prints and

schematics.

- Handling AC/DC Power and measurement gauges and frequency

counters.

- Assembly Zzyzx hardware products and components.

PERSONAL:

Self-motivated, reliable, and a committed team player.

Enjoy helping and making contributions to significant project success.

Contact this candidate