Human Resources Customer Service

Walter Aguilar

**** ********** ******. ***** ****, CA 90280 Cell 323-***-**** Home (323)

***-****

Email: *******@*****.***

Recruiting - Human Resources Qualifications

Talented results-producing Customer Care Professional with a proven record

of accomplishment in business goals and objectives. Communicating with

management, vendors, and internal departments to coordinate payroll,

employee recruitments and general human resources administration.

Customer Service Sales

Payroll Computer Application Tracking

ADP - PCPW with HR/Profile Recruiting Techniques

Report Smith HRIS

Benefits Human Resources Laws

MS Office - Advanced Ability to multi-task

Excel Spreadsheets 50WPM & 10,000KPM

New Hire Reports Bilingual (Fluent in Spanish)

Professional Experience

Human Resources / Benefits Clerk, 7/2009 - 4/2010

Goodwill Industries of Southern California - Los Angeles, CA

Non - profit organization, responsible for 3,000 Retail, Industrial and

Administrative employees.

V Receive, document, and process all internal and external documentation

affecting Goodwill employees.

V Prepare and process terminations, including final check disbursements

and any legally required documentation.

V Salary administration- generate on boarding, transition, promotion,

annual performance review merit increases, status change PAF's, and

track PAF's throughout data entry and approval process.

V Coordinate benefits program including medical, dental, vision, group

life, disability, and retirement plan 403 (b).

V Processing of benefits transactions including enrollments, additions,

changes, and terminations with all carriers.

V Assist employees and applicants at personnel counter or by phone by

providing information regarding job opportunities, education and

training services and other general information.

V Obtain and verify validity of documents from new and current employees

in order to comply with governmental laws and company policies (e.g.

I.R.S., Social Security, Immigration Services, etc.).

V Prepare Leave of Absence and Termination Reports on weekly basis,

ensuring accuracy at all times.

V Ensures compliance with INS regulations by compiling and preparing

updates to E-Verify I-9 forms on file.

V Prepare department correspondence and ensure efficient office workflow

by coordinating job duties with other office staff.

V Ensure office supplies are adequate, maintain and update records and

files in the office on a daily basis.

V Provide telephone and written employment verifications in accordance

with company policy.

V Respond to phone inquiries with tact, diplomacy and courtesy; relay

telephone messages to Goodwill personnel.

V Keep log of promotion and status changes for all campuses.

V Maintain daily log of resumes for all job positions.

V Heavy data entry of new hires and all employee data updates.

V Support with all clerical functions of the Human Resources Department

V COBRA administration and tracking.

V Coordinate annual open enrollment process for all employees.

V Reconciliation of monthly insurance carrier invoices and payroll data.

V Maintenance of benefits records, forms, and reports.

V Serves as representative for Goodwill Industries to applicants by

providing general information relating job searches and available

training opportunities with the organization.

Human Resources/Administrative, 01/2009 - 7/2009

Los Angeles, CA

Singed up with various temporarily staffing firms such as Appleone

Employment Services, Aerotek Professional Services, Select Staffing for

Human Resources/Administrative placements. Last assignment position held:

Human Resources/Administrative Assistant with Appleone Employment Services.

Staffing Specialist/Recruiter, 9/2007 - 01/2009

Rally Management Services - Paramount, CA

Recruiting specialist and manager for clerical and industrial positions.

V Customer service, hiring of new staff, interviewing with an approach

of gaining proper knowledge of skills and qualifications on applicant,

in house drug screening, dispatching to job sites and work area,

scheduling employees according to an employee's commitment

availability, verifications of employment, conduct new employee

orientations.

V Unemployment - EDD claims with a major defending database of notes on

each employee folder, child support claims, disability claims, and

worker's compensation making sure all documents are submitted to

prevent any reverse support and accident reports or injury reports are

properly on file and always checking status with clinics and

government agencies.

V Full cycle recruitment, phone screening, and sourcing of candidates

for a various type of career fields and job opportunities.

V Administrative Assistant for management, sales, accounting, and

corporate team in conjunction with all business clientele.

V Complete weekly activity reports for new hires, Excel spreadsheets,

employee relations, and managed projects.

V Maintain the employee database, including inputting employee

applications, kept employee's information up to date, verified I-9

information, assigning employees, and entering appropriate notes

V Define payroll and employee benefits in terms of what is condition as

a pay rate for particular skills and qualifications on a job position.

V Coordinate time off request, disability adjusted time of absences, and

anniversary vacations always making sure a temporarily replacement is

at cover.

V Reliable source for all levels of management.

V Job postings and recruitment on Career Builder, Monster, CalJobs, and

Work Source Centers, proposal letters, placing and writing ad's,

calendaring.

V Hands on training new employees, coach employees on rules, procedures,

policies, emphasizing on reliability, dependability and work ethics

V Interviewing techniques, scheduling interviews and matching skills on

challenging positions.

V Payroll support making sure all time cards are in by a dead line,

assure they have been generated and calculated accurately for payroll

processing along with payroll researches, administrative assistant for

numerous daily tasks.

Sr. Staffing Specialist/Payroll Administrator, 4/2005 - 8/2007

Staff Depot, Inc. - Downey, CA

Excellent recruiter and payroll coordinator.

V Full cycle recruiting, screening, sourcing, and interviewing via phone

and in person for clerical and industrial positions.

V Customer service, hiring of new staff, in person interviewing with an

approach of gaining proper knowledge of skills and qualifications on

applicant, drug screening referrals, dispatching to job sites and work

area, scheduling employees according to an employee's commitment

availability, verifications of employment, conduct new employee

orientations.

V Kept employee's information up to date, verified I-9 information,

processing wage verifications, conducting quality control employee

monthly meeting for necessary verbal or writing warnings.

V Job postings and recruitment on Career Builder, Monster, CalJobs, and

Work Source Centers, proposal letters, placing and writing ad's,

calendaring.

V Complete weekly activity reports for new hires, Excel spreadsheets,

employee relations, and managed accounts.

V Administrative Assistant for management, sales, accounting, and

corporate team in conjunction with all business clientele

V Develop staffing plans including job descriptions, skill test, and

employee coordination.

V Maintain the employee database, including inputting employee

applications, assigning employees, and entering appropriate notes.

V Best reliable source for upper management.

V Maintain excellent relationships with employees, making them feel

comfortable and able to project trust.

V Interviewing techniques, scheduling interviews and matching skills on

challenging positions.

V Process payroll for over 350 employees, generated time cards on a

weekly basis on a internal system, calculation of time cards, stop

payments, retro-pays, advance checks, deductions, and all series of

payroll adjustments.

Education

East Los Angeles College --- Associates Degree in Social and Behavioral

Science, August/2010

Los Angeles Trade Technical College --- Promotions Certificate in Progress

References and recommendation letters are available upon request.

Contact this candidate