Human Resources Puerto Rico

Edgar Vélez Méndez

QQ ** Calle C

Vega Baja, PR *0693

Cell: 787-***-****

******@*****.***

******@*****.***

October 29, 2010

ATTN: Human Resources Representative

I am interested in applying for a position related to a Computer Operator or PC Specialist. Specific roles

and responsibilities are summarized in the attached resume.

Hands on experience in leading pharmaceutical and manufacturing industries and extensive experience

working with Meridian Option 61, 81 and Nec PBX, upgrading updated hardware and diverse operating

systems. In addition, I have upgraded training installing and configuring recent computer programs, PC

troubleshooting, and a CompTIA A+ Certification. I am also committed to excellence on the job.

I look forward to be given the opportunity of a personal interview at your convenience.

Sincerely,

Edgar Vélez

Edgar Vélez Méndez

QQ 13 Calle C

Vega Baja, PR 00693

Cell: 787-***-****

nemzed@gmail. com

TECHNICAL PROFILE

An experienced PC Specialist, in quest of opportunity to contribute with vast experience and industrial

background for professional growth based on performance, team work, through efficient working skills, and

eager for stability in a successful business. Valuable experience in several operating systems and programs in

the pharmaceutical, manufacturing and electronic industries.

EXPERIENCE

09/ 2005 02/2010 Pfizer Global Manufacturing, Barceloneta and Arecibo, Puerto Rico

Nortel Meridian Option 61,81 Specialist

Perform MAC’s. (Move, Add and Changes to Ext’s).

Rebuild and Program Ext’s.

Install Analog and Digital Port Cards. Perform Daily

and Month end Backups.

Generate TN and DN Reports with Microsoft Excel

Script. Monitor Loops, PRI’s,

T1’s for Alarms. Check and Reset Counters. Install

Explosion Proof Telephones.

Re patch MDF and IDF Cables on Blocks 66, 110 and

Krone. Install Phone

Face Plates and Modules. Maintenance of Meridian and Octel Voice Mail.

10/2003 10/2005 Pfizer Global Manufacturing, Vega Baja, Puerto Rico

PC and NEC PBX Specialist

Provide general PC user support. Prepare PC Inventory

for scrap and for donations. Configure E mail accounts for client with Microsoft

Exchange. Install Microsoft Office, Win2k, WinXP Perform Backups on AS400,

.

Microsoft Servers, PBX and Octel Voice Messaging System. Perform PC upgrades

(Memory, HD etc). User support using Dameware 4.6. Configure DTerms (Digital)

and Analog telephone lines. Perform Data and Voice movements on Nec 2400 PBX.

Support and coordinate video conferencing sessions using Polycom Equipment,

PictureTel and general data entries. (Contracted by PCR).

02/1998 07/2003 PLAYTEX CORPORATION, Dorado, Puerto Rico

PC Specialist and UNIX Support Tech.

Support production Wyse60, Terminal, Zebras and HP Laser printers, PCs.

Reset UNIX accounts and work with Open Spool Ver.B1.40 to troubleshoot printers

on HP Server 9000 running UNIX OS Ver. 10.20. Run back ups using Hp OpenView

OmniBack Ver. A3.10 using Quantum DLT 7000. Perform software and hardware

upgrades on all PC’s (Dells, HP & Compaq). Configure Exchange 5.5 Email

Software for clients running on a PowerEdge Dell 2400. Provide support for

Windows 95 98, NT4.0 and Windows Professional. Prepare patch and crossover

Cables (cat5 UTP). Troubleshoot communication equipment: Cisco 3600, Hp

Switch ProCurve 8000m, HP Hubs Plus. Also worked with Novell 4.11 accounts

running on HP Net Server LH3.

Edgar Vélez Méndez

Cell.: 787-***-****

nemzed@gmail.

com

6/1992 – 5/1998 MOTOROLA ELECTRONICA de Puerto Rico, Vega Baja, Puerto Rico

Network Technician

Promoted to install Network Hubs, NMMs, prepared patch cables (cat5 UTP in Star

Topology). Assigned IP addresses and Novell accounts. Also provide PC support to

users.

Personal Computer Technical Operator

Served as MIS Technical Operators Group Leader. Assigned task to all MIS

technicians. Issued reports on completed and pending tasks. Configured and

installed new hardware (PC's, Mac and Peripherals) supported DOS, Win 3.11, 95,

NT, MacOS, MSOffice, and CCMail. Monitored system resources and response time.

Controlled production applications through software programs such as

SQL/Operator, APP/Works and CA Scheduler. Perform extensive system backups

and data recovery management on DDS, DDS2, and DLT40 8mm Media.

EDUCATION

1989 1990 CARIBBEAN UNIVERSITY, Vega Baja, Puerto Rico

Computer Programming

1988 1989 CLEVELAND INSTITUTE OF TECHNOLOGY, Cleveland Ohio

Computer Operation Programming

Associates Degree Equivalent

1982 1984 PUERTO RICO BAPTIST COLLEGE, Bayamón, Puerto Rico

Theology

SPECIALIZED COURSES

COMPUMASTER/MICROSOFT SOLUTION PROVIDER 1998

Troubleshooting, Maintaining and Upgrading PC’s

UNIVERSITY OF PUERTO RICO 1994

UNIX Operating System

ERC COMPUTER TRAINING/MICROSOFT CERTIFIED 2000

Installing and Configuring MS Windows 2000 Course 1594

HEWLETT PACKARD 2000

HP Fundamentals of UNIX

DRC CORPORATION/MICROSOFT CERTIFIED 1999

Administering MS Windows NT 4.0 Course 803

IXOYE COMPUTER TRAINING 2003

CompTIA A+ Certified, ID # COMP001001092525

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