Customer Service Software

Angel Rivera *-** Rocky Mtn. Dr. North, Effort, PA 18330

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**********@*****.*** . Home 570-***-**** . Cellular 570-***-****

Summary

MCP Certified in Managing and Maintaining Microsoft Windows 2003 Server

Environment.

System Administrator/Help Desk Support with 15 years experience diagnosing

and resolving technical/user inquiries. Proficient in Windows-based

environments, Windows Active Directory Environment, Internet, and MS Office

applications. Able to clearly understand problems and find positive

solutions through use of troubleshooting, problem solving, teaming and

communication skills. Bilingual English and Spanish.

Accounting and business professional with 30 years of experience in all

aspects of accounting and financial management. Proven ability to manage

multiple assignments efficiently while meeting tight deadline schedules.

Demonstrated success in streamlining existing operations and envisioning

new concepts.

MCP Certification, A+ Certification, Network+ Certification. Project+ and

Linux+ Certifications pending.

System Support Specialist / Project Management / Accounting

Experience

Intercounty Paving Associates, Hackettstown, NJ 2006 to Present

System Support / Project Management

Administrated Microsoft Windows 2000/2003/2008R2 Servers. Supported day to

day operations of the corporate LAN sever environment consisting of Windows

2000/2003/2008R2 servers in a multi domain environment. Creating and

managing user groups and accounts in an Active Directory environment.

Responsible for day to day operational maintenance, support, and upgrades

for Windows operating systems, workstations and servers. Performed

troubleshooting of computer systems and related equipment. Performed

software and mechanical upgrades. Knowledgeable in computer software,

hardware and procedures. Diagnosed hardware failure, user errors. Performed

full system tape backups and emergency tape recoveries. Performed hardware

and software support and installation. Participated in field installations,

engineering and customer support. Operated computer help desk assisting

users with problems and solutions. Performed routine maintenance on all

types of computer equipment and printers. Performed in-home setup of

computer systems and related equipment. Investigated and resolved computer

software and hardware problems. Assisted users, and gave training in

installed systems and programs. Created and maintained user logins and

passwords. Attended technical conferences and seminars to stay informed

about new product developments.

Roanoke Trade Services, New York, New York 2003 to 2006

System Administrator

Administrated Microsoft domain services including Active Directory, GPO,

user accounts, shares, security permissions, DHCP, DNS, WINS, etc.Trouble

shooting client access to terminal services. Administrating all security

groups and organizational units. Skilled at diagnosing and repairing

personal computers. Instructed users on the use of equipment, software, and

manuals. Maintained data security, integrity, and recovery ability by

performing daily and other routine backup operations. Setup computer

systems and related equipment. Reported weekly and monthly to regional

manager providing written and oral reports. Replaced defective or

inadequate software packages. Installed and tested new upgrade software

releases as requested. Coordinated implementation of new departmental

procedure. Installed and upgraded computer and network components. Held

full technical responsibility for local and wide area networking product.

Assisted in the installation, configuration, and management of a LAN.

Attended technical conferences and seminars to stay informed about new

product developments. Demonstrated ability to analyze, evaluate, and

resolve hardware and software conflicts. Created and maintained user logins

and passwords. Assisted with special projects such as network cabling.

Assisted users, and gave training in installed systems and programs.

Assisted users with daily operational issues. Knowledgeable in computer

software, hardware and procedures. Performed routine maintenance on all

types of computer equipment and printers. Performed troubleshooting of

computer systems and related equipment.

New York Institute of Finance, New York, New York 1995 to 2003

LAN Administrator

Provided technical support to all departments on software and hardware

issues. Provided technical support of cross-connected multi-platform

network systems. Configured and diagnosed client/server problems. Provided

technical support to end-users with the assistance of senior programmers.

Skilled at diagnosing and repairing personal computers. Maintained data

security, integrity, and recovery ability by performing daily and other

routine backup operations. Worked as an in-house consultant researching

alternate approaches to existing software and hardware. Updated core

components of the program to meet Y2K compliance. Worked with management

and customer service representatives to design a Point of Sale Program.

Skilled in administering LAN and WAN applications including, TCP/IP,

Ethernet, ISDN, and Novell NetWare. Trained in Web site construction using

Microsoft FrontPage 98. Installed and tested new upgrade software releases

as requested. Coordinated implementation of new departmental procedure.

Installed and upgraded computer and network components. Assisted in the

installation, configuration, and management of a LAN. Experienced in

desktop publishing and layout. Developed and modified reports as required

using MS Access and MS Excel. Established a corporate standard desktop.

Attended technical conferences and seminars to stay informed about new

product developments. Created and maintained user logins and passwords.

Assisted with special projects such as network cabling. Assisted users, and

gave training in installed systems and programs. Assisted management and

other company employees in solving computer related problems. Developed

schedules, resource allocation plans, and system test plans. Performed

troubleshooting of computer systems and related equipment. Managed effort

to ensure equipment and software was Y2K compliant. Maintained data

security and ensured the integrity of any information added to the

database. Managed support system engineers performing on-site customer

service and maintenance. Participated in field installations, engineering

and customer support. Performed full system tape backups and emergency tape

recoveries.

Professional Development

LAGUARDIA COLLEGE

1981-1985

Major - Accounting / Business Administration

MICROSOFT CERTIFIED PROFESSIONAL (MCP)

2010

COMPTIA A+ CERTIFICATION - IT TECHNICIAN

2009

COMPTIA NETWORK+ - NEWTORK TECHNICIAN

2009

ROCKHURT UNIVERSITY CONTINUING EDUCATION CENTER

2005

Collecting Accounts Receivable

NEW YORK INSTITUTE OF FINANCE

1996, 2000

Principles of Financial Accounting

Accounting for Financial Managers

PEARSON TECHNOLOGY

2000

HTML Intermediate and Advanced Level Scripting

VIACOM COMPUTER EDUCATION CENTER

1998

Microsoft Office Applications - Advanced Level

MASTERING COMPUTERS

1998

Windows NT Server 4.0, Supporting Windows NT Workshop

References available on request.

Contact this candidate