Manager Customer Service

Victor Crismale

** ****** ***. ***** *****, NJ 08879

Home Phone: 732-***-****

Cell: 732-***-****

E Mail: ******@*******.***

OBJECTIVE

To obtain a position where I can maximize my multilayer of management

skills, quality assurance, computer skills, training experience, customer

service, and a successful track record in the Warehousing/Distribution

field.

SUMMARY OF QUALIFICATIONS

I am a results-oriented, high-energy, hands-on professional, with a

successful record of accomplishments in the warehousing industry. Over 30

years experience in shipping, receiving, order picking, cycle counting,

product slotting, hiring, developing associates for maximum productivity,

and reinforcing a positive work atmosphere.

Major strengths include strong leadership, excellent communication skills,

competent, strong team player, attention to detail, respect for compliance

in all regulated environments, as well as supervisory skills including

hiring, termination, scheduling, training, payroll, and other

administrative tasks. I have a clear vision to accomplish the company

goals. I am computer and internet literate.

PROFESSIONAL ACCOMPLISHMENTS

I have successfully managed a 431,000 square foot warehouse and a 45,000

square foot warehouse in my career. I transitioned smaller warehouse to use

of full RF scanning environment for shipping, receiving, cycle counting,

bar code printing, etc. Arranged warehouse by family/part grouping for more

effective order picking.

While at Superior Pool reduced number of employees in warehouse per

corporate mandate while still maintaining exceptional customer service,

accurate picking, and on time deliveries. Managed to keep most valuable

employees and develop a "team" atmosphere.

I have acquired HazMat and forklift training certification (can operate

various types of industrial powered equipment) along with ability to train

employees in proper use and safety.

Trained on Various Warehouse location systems and mastered same.

WORK HISTORY

08/06 - 05/10 Superior Pool Products, LLC Warehouse Manager

Responsibilities Included:

Manage and maintain all areas of a 45,000 sq. ft warehouse

using RF technology, including

shipping, receiving, cycle counting, product locating

throughout warehouse, bin balancing, coordinating, routing

and manifesting orders for company driver delivery. Prepare

bills of lading for LTL shipments and research cheapest

freight costs. Supervise and direct non-union workforce in

regard to order priority, product placement, and

maintenance/cleanliness of facility.

06/99 -09/05 B & G Foods, Inc. Warehouse Supervisor

Responsibilities Included:

Shipping/Receiving: Supervise activities pertaining to

loading of owner/operator straight trucks for retail

deliveries, set-up and distribution of daily workload,

checking accuracy and supervising of outbound trailers loads

to company Distribution Centers and retail customers. Verify

incoming product quantities from company DCs and co-packers,

condition of product and code dates for product rotation.

Identify problems with inventory levels and try to rectify

with book counts when product was shorted by packers. Direct

17 union employees and settle any particular disagreements,

enforce attendance policy and discipline per company work

rules and union contract.

Twin County Grocers, Inc. Warehouse Shift Manager

07/80 - 12/98 Responsibilities Included:

Responsible for all facets of 431,000 sq. ft. warehouse

operation, including: Shipping, Receiving, Personnel, Labor

Relations, direction of 70+ union employees, 6 supervisors,

all related reports and continuity in all areas. Reported

directly to Grocery Operations Manager.

Sam Goody, Inc.

08/73 - 02/80 Retail Store Mgr.

Learned all aspects of retail management including ordering,

inventory, personnel, scheduling, interaction with public.

Last position held was as Store Mgr. in Lawrenceville, N.J.

Special Skills:

Operation of battery powered jacks, forklift (sit-down and

narrow-aisle, multi-level picking machine, clamp, slip-

sheet).

Nissan certified forklift Operator/Trainer

Literate in advanced computer skills (Windows-based)

Education

09/70 - 06/74 Carteret High School Diploma Attained

Salary Requirements - open

References - Provided on request

Contact this candidate