Customer Service Manager
Resume:
Ileana R. Moyano
Tampa, FL *****
********@*****.***
Objective
A challenging position that will offer an opportunity for professional
growth and timely advancement to increasingly more responsible positions
and assignments.
Skills
Bilingual-Spanish
Type 30+ wpm,
Construction Terminology, On site experience
Medical Terminology, HCFA, CPT codes, ICD 9
Knowledgeable in Microsoft Word, Excel, Outlook
Professional Experience
August 2010-present (temporary position)
Administrative Assistant
Wellcare
. Assistant to the Director of Clinical Services
. Schedule meetings
. Create agendas, record minutes
. Support staff with daily tasks
. Prepare documents to be approved by upper management
Oct 2007- April 2010
Project Coordinator
Advanced Communications USA, LLC
. Coordinated with Verizon to complete FIOS project
. Oversaw, coordinated all sub-contractors and assigned them daily work
. Submitted daily reports to different municipalities
. Coordinated with inspectors to commence jobs
. Assisted upper management in daily office duties
. Entered online tickets thru the State Sunshine One Call system
. Maintained Excel spreadsheets of work orders and completion dates
Sept 2005-Oct 2007
Project Coordinator/Manager
Paramount Companies of Florida
. Coordinated all aspects of condo conversion property (294 units)
. Oversaw, coordinated all sub-contractors and assign them daily work
. Completed projects within time frame given by developer
. Prepared all PO's, changed orders and check request for payment
. Requested and reviewed all proposals for approval to commence jobs
. Ordered all material needed by contractors on site to complete project
. Walked potential buyers on initial and final walk thru's of units
purchased
July 2005-Sept 2005
Assistant Community Manager
Paramount Companies of Florida
. Assisted management in regards to Condominium Conversion of Apartment
community.
. Moved residents out of Skyline system, post rent, refunds on accounts.
. Administrative work, filing, copying, answering phone, making deposits.
. Assisted residents in regards to questions on lease or about residency.
March 2004-July 2005
Customer Service Representative
WellCare
. Assisted customers with their Medicaid HMO plans.
. Answered incoming calls regarding benefits, provider changes, and all
other inquiries.
. Educated members on Medicaid regulations and procedures.
August 2001-August 2003
Customer Service /Medical Management Representative
Oxford Health Plans
. Assisted customers with their health insurance policies, answering
incoming calls regarding benefits, claims and ID cards.
. Responsible for entering authorizations and documenting medical notes for
further review by medical directors.
. Communicated directly with the providers to verify insurance status and
coordinate surgeries and other medical procedures.
. Responsible for entering referrals and giving the status to members and
providers.
Education
Jefferson High School- Tampa, FL- High School Diploma
Hillsborough Community College-Tampa, FL-30 Credit hours
Remington College-Tampa, FL-Massage Therapy Program (Graduated in March
2004)
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