Project Manager Human Resource

Service/Help Desk Professional

Accomplished, results-oriented IT professional with demonstrated success

implementing multiple IT initiatives that improve business functionality

with positive impacts on the bottom line. Skilled project manager with

proven background in delivering time-sensitive IT projects within tight

deadlines. Technology savvy self-starter, adept at moving into environments

and able to extrapolate from existing experience to quickly adapt new

technologies fluently. Strong analytical skills and technical writing

experience used to implement positive, productive decisions ensuring

clients are well-prepared and set up for success.

Qualification Highlights

Information Technology Project Management Technical Writing

Technical Analysis Network Engineering Business Documentation

Systems Integration Upgrades / Migration IT Strategy Development

Technical Expertise

Certifications: MCSE 4.0 (in progress), CompTIA Network+, A+ IT

Technician

Operating Windows 3.1, Windows NT Server 4.0, Windows 9X, Windows

Systems: 2000 Pro and 2000 Server, Windows XP Professional

Hardware: Switches, Hubs, Laptops & Workstations & Servers (Dell),

Raid, SCSI, Modems, Network Cards, Memory, Printers,

Scanners, and other peripherals

Software: Exchange 5.5 & 2000, Windows Terminal Server, MS Proxy

Server, Seagate Backup Exec, McAfee, Norton Anywhere, MS

Office Suite (Word, Excel, PowerPoint, Access, Outlook),

MS Publisher 2.0, WordPerfect 5.0-12.0, Adobe Acrobat

Professional, Adobe PhotoShop, HTML 2.0-4.0, Macromedia

HomeSite 1.0-5.5

Network/Protocol LAN/WAN, VLAN, TCP/IP, IPX/SPX, NWLINK, NETBUI, WINS,

s: DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, ICMP, RIP, NAT,

IGRP, TFTP, Ethernet

Professional Experience

Essential Corporate Solutions (ECS) / Dispute Solutions, Inc. (DSI),

Garland, Texas

Director of Client Services September 1992 - December 2008

Acting Network Administrator for a group of companies (Essential Corporate

Solution and Dispute Services, Inc.) with multifaceted responsibilities to

configure, install, and administer network infrastructure and

telecommunications systems, that supported employees for both companies

totaling 70+ employees. Established new IT policies, which defined

acceptable use of IT assets, within each company. Managed all additions and

changes to user desktop, email and PBX accounts. Installed and configured

servers RAID 1 and 5 arrays in addition to facilitating daily and weekly

backups and restoration using NT utility. Configured and monitored status

of printers handling installation of other peripherals. Actively provided

desktop, configuration, training, and phone support for software and

hardware. Carried out full installation of Dell servers and workstations,

laptops, tablets, switches, routers, hubs, and new workspaces.

. Successfully created and developed an easy-to-use, stable and

redundant computer network that expanded as the company grew and

functioned with no problems between 1994-2008.

. Managed purchase and replacement of a destroyed Dell server, 15 Dell

workstations, 40 battery backups, associated network cabling and

telephone wiring within a week after a severe lightning strike

destroyed the file server and peripherals without a loss to production

in 2004.

. Built 250+ computer workstations between 1992-2005 then oversaw all IT

purchases from 2006-2008.

. Provided all levels of network administration, technical support and

Help Desk support for all employees across three organizations (ECS,

DSI and Safety Advisory Council) saving money and resources for each

company as the single point of contact.

. Acting Webmaster for ECS focusing on research and purchase of domain

name, leased web space and ISP, email accounts set up for 85+ users,

wrote the HTML code, and created final website content and graphics in

2000.

. Trained 70+ employees on using multiple software applications

(QuickBooks Pro, MS Office Suite, Internet Explorer).

. Successfully created password-protected Web access to all electronic

documents available as fillable forms online or as downloadable forms

for clients and employees.

. Acting Webmaster for DSI focusing on research and purchase of domain

name, leased web space and ISP, wrote the HTML code, and wrote all

webpage content and designed all graphics with PhotoShop in 1998.

. Managed and coordinated all upgrades (Windows 98 to Windows XP) and

trained 60+ users in using the new Windows XP features in 2002.

. Acting Webmaster for Safety Advisory Council

(www.safetyadvisorycouncil.com) focusing on research and purchase of

domain name, leased web space and ISP, wrote the HTML code, and wrote

all website content and designed all graphics using PhotoShop in

1996.

. Managed and coordinated all upgrades (Windows 95 to Windows 98)

training 45+ users in using the new Windows 98 features and

functionality in 1999.

. Managed and coordinated all upgrades (Windows 3.1 to Windows 95) and

trained 35+ users in using the new Windows 95 features and

functionality in 1996.

. Developed a consolidated network in 1994 with two Dell servers using

Windows NT4, all workstations using Windows 3.1, and ten multi-

function printer/copiers throughout a three-story complex.

. Spearheaded and completed the building of all computers which included

purchasing components, building the desktop computers, cabling and

networking, and loading all software applications for 15+ workstations

within three days in 1992, which replaced an older network using a

mainframe and dumb terminals.

. Analyzed and examined all client company's human resource documents,

forms and policies proposing suggestions and changes as needed to

bring client policies and procedures into legal compliance in my role

as Director of Client Services.

. Handled technical writing projects such as client human resource

documents (hiring forms, injury forms, employee policy manuals,

employee safety manuals, and drug policies), business policies and

procedures' manuals, documents, forms, and training products and

services for 500+ client companies.

. Trained client management in the fundamentals of Texas and Federal

employment law issues, alternate dispute resolution, basic OSHA

compliance, hiring procedures, and injury management.

. Trained client employees on new employee policies, state and federal

compliance issues, including non-subscription to Workers' Compensation

and ERISA.

Education

. MCSE (currently in progress)

. Stephen F. Austin State University

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