Customer Service Manager
Resume:
Tracy Townsend
**** ******* **** *** ***, HYATTSVILLE, MD 20782
202-***-****, **************@*******.***
OBJECTIVE
To obtain a managerial or supervisor position suited to my many years of customer service and sales experience.
EXPERIENCE
8/4/2004 to present Comfort Suites Laurel Lakes Laurel, MD
Front desk & operations Manager
Huge experience as hotel manager.
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Create all necessary report as per requirement.
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Capable to do work in stress.
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Able to keep front office clean and neat.
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Carried out all front desk tasks on timely manner.
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Handled the all cash and transactions.
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Created database of guest like their address, cell number, in/out time etc.
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Organized time table for breaks and lunches.
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Supervised the tasks of all staff.
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Communicated with front desk member by arranging monthly meetings
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3/12/2002 to 8/3/2004 Comfort Suites Laurel Lakes Laurel, MD
Sales Coordinator
• Calling up Corporate’s, LNR s, and Industrialists.
• Working with tour operators and travel agents to book large tour groups.
• Booking and planning meetings and corporate events.
• Keeping proper follow up of appointments.
• Generating leads for investment options.
• Maintain MIS for management review.
• Coordinate with Sales Team.
• Promoting companies products & services to identified and prospective clients.
• Maintain CRM with clients.
• Filing, Documentation and admin work.
• Prepared Invoice, Performa, etc.
• Preparation of quotations according to the sales team requirement.
• Maintaining Customer Purchase Order and executing in time.
• Coordinating with accounts for generating Invoice against each purchase order
5/20/2000 to 3/11/2002 Comfort Suites Laurel Lakes Laurel, MD
Front Desk Receptionest
Check guests in and out in a timely and courteous manner.
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Ensure reservations are taken correctly and courteously.
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Available at all times to deal with guest complaints and problems.
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Notify Management immediately of any guest, employee or cash concerns without
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delay.
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Supervise property staff as needed.
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Ensure compliance of safety and security standards.
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Responsible for bank deposits in General Manager’s absence.
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Leave all desk and office areas in a clean and neat manner.
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SKILLS
Several years in Customer Service.
Work experience with Microsoft; Excel, Word, Power Point and Outlook.
Type 30 words per minute.
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