Technician Service

Scott Taylor Patterson

P.O. Box *** Durant, FL . 813-***-****/813-***-****

E-Mail <************@********.**.***>

PG. 1

Qualifications for Service Technician/Supervisor

Possesses over 20 years of experience as a field service technician that

includes 3 years as a service manager. Excels in the installation and

maintenance of many types of systems. Trained in the use of specialized

test equipment, including multimeters, oscilloscopes, and amp-meters.

Adept in using different types of technical manuals, reading wiring

diagrams and schematics, and repairing electronic equipment. Core

competencies include:

Operations Management Inventory Control Purchasing

Project Management Budget Preparation Product

Development

Training/Development Expense Control Customer Service

Notable Highlights

1. Ordered parts in advance, producing monthly savings of 10%. Generated

additional savings by maintaining optimal inventory levels, which

reduced the need to place emergency orders, as well as keeping

accurate records on warranty items.

1. Initiated and led regular service training meetings to share learned

experiences with

all technicians.

2. Installed a POS system in five stores; re-installed the systems,

including cabling, upon the relocation of each store.

1. Maintained a low level of parts usage as well as a low call-back rate

on all copiers serviced.

1. Cultivated long-lasting customer relationships by providing first-rate

service. Received very few complaints over a 14-year period.

Career Track

MANPOWER/XEROX Service Technician

Maintain and Repair Xerox copiers and fax machines.

Mar. 2009 to Sept 2009

RICOH

Service Technician

Maintain and repair Ricoh copiers, printers, and scanners

Oct. 2006 to July 2008

Trained on 35/45pm and worked mostly on 75pm machines.

I also have worked on wide formatt and color.

Scott Taylor Patterson

P.O.Box 418 Durant, FL 33530 PH 813-***-****

E-Mail <************@********.**.***>

PG.2

Career Track - Continued

Document Technologies

Service Technician

Maintain and repair Gestetner Copiers and Perform service calls.

2005 to 2006

KRS

Electronics Technician

2003 to2005

Maintain a POS system for ten stores and service all Xerox copiers on

island.

Performs service calls and order the parts and supplies necessary to

maintain equipment.

Supervisor - Office Equipment Shop

1990 to 2003

Repaired NCR computers as well as some mainframes. Installed,

programmed, and repaired NCR POS networked cash registers. Repaired PCs,

IBM typewriters, microfiche copiers, gas testing equipment, electronic

scales, postage machines, laminators, shredders, and check printing and

bursting machines as well as Xerox copiers and fax machines. Prepare the

annual budget. Dispatch all calls and ordered parts

Raytheon

Lead Office Equipment Tech

1995 to 2003

Managed an office equipment shop that serviced over 1,500 pieces of

equipment. Installed and maintained an Island wide POS system.

Maintained the parts inventory. Increased productivity by installing a

POS system for food services.

Dyncorp

Principal Technician

1990 to 1995

Serviced a variety of office equipment. Ordered the parts and manuals

necessary to

maintain equipment. Installed and maintained a printing press for a

newspaper and printing reproduction center.

Scott Taylor Patterson

P.O.Box 418 Durant, FL 33530 PH 813-***-****

E-Mail<************@********.**.***>

PG.3

Bastec Office Systems

Service Manager

1987 to 1990

Established and oversaw the service department for this copier

dealership; scope of responsibility encompassed scheduling service,

maintaining/procuring parts, and dispatching technicians. Resolved all

critical technical issues. Developed department procedures. Implemented

an inventory control program that automatically printed a re-order list

in the correct format to send to vendors each month.

Senior Technician

1983 to 1987

Serviced all models of Ricoh copiers in a specified territory. Provided

training and leadership to technicians. Served as a technical specialist

in resolving complex machine-related problems.

United States Air Force

Missile System Analyst

1976 to 1982

Directed missile system maintenance teams in repairing the security

system; loading codes in the targeting computer; and repairing all

support equipment, including motor generators, heating/cooling systems,

and electronic drawers. Performed repair and maintenance of on- and off-

base training equipment. Trained and supervised new technicians.

Additional positions included trainer maintenance technician, senior

instructor, and technician for the Minute Man missile systems. Received

an outstanding evaluation from the 3901st evaluation team.

Education

Certificate in Electronics Technology, Electronics Theory, and

Troubleshooting

Community College of the Air Force

Bachelor's Degree, Information Systems Management (In Progress)[1]

Associate of Arts, General Studies

University of Maryland

Contact this candidate