Manager Management

LADORIS ROMEY

**** **** **** ****** ~ Brooklyn, NY, 11236

718-***-**** H; 347-***-**** M *****@*******.***

QUALIFICATIONS

Results-oriented, analytical Professional with 10 years experience in

Telecommunications and Networking technologies. Proven success in

streamlining procedures and increasing project efficiency by effectively

maintaining all telephone accounts using Cisco IP Telephony and Unity

servers. Adept in managing multiple geographically diverse projects from

infancy to execution in Seattle, Washington D.C., San Jose and Frankfurt

Germany offices. Technically skilled in expediently identifying and

escalating any potential telephone and voice messaging communication

issues, ensuring minimized downtime. Outstanding ability to handle time

critical situations leveraging existing equipment and data. Well versed in

networking technologies and standards, with extensive experience

facilitating desktop support, systems administration and equipment

troubleshooting. Self-driven leader with the ability to effectively

facilitate network training to end users by deciphering technical

information into non-technical data. Exceptional communicator with the

ability to collaborate with high-level executives, management, vendors and

end-users. Technically proficient in the administration, installation,

operations, configuration and maintenance of a variety of hardware,

software applications and telecommunications tools.

1 TECHNICAL SKILLS

Software: Word, Excel, PowerPoint, Outlook, WordPerfect 8, GroupWise

Email, Adobe Acrobat, Thompson Elite Accounting System, Dameware NT

Utilities, Citrix, Worldox, and SoftSolutions Document Management Systems,

BMC Remedy IT Service Management, Asset Management System.

Hardware: IBM, HP, Compaq, and Dell Laptops and Desktops, IBM Thin

Clients, Blackberry Enterprise Server, Cicso/Logitec Webcams, Sony

Videoconferencing Equipment, projectors, servers, printers and copiers.

Operating Systems: Windows XP Professional, Windows 2000, Windows

Vista.

Telecommunications: Cisco IP Telephony, Unity Voice Messaging, Siemens

(Hicom), Nortel, Mitel, ISDN/PRI/POTS, DID Trunking.

2

3 PROFESSIONAL EXPERIENCE

UNITED STATES CENSUS BUREAU, Brooklyn, NY 2010

- 2010

Office Operations Supervisor of Technology

First level troubleshooting/support for -

Personal computer components.

Ethernet connectivity.

Cabling/connector failures.

Desktop application support for all office personnel (over 300).

Integrated applications running on diverse platforms that included Oracle,

Oracle PeopleSoft, CA Unicenter APM, and AJAX.

Network Components such as routers, switches, file servers, PRI and T1 data

lines.

Assisted in the management of office automation equipment.

Supervised and trained four clerks on the tasks supporting the receipt,

verification, and control of office automation equipment.

LADORIS ROMEY

PAGE TWO

PROFESSIONAL EXPERIENCE

(continued)

DARBY & DARBY PC, New York, NY 1998 - 2008

1 Telecommunications Administrator/Network Trainer

Managed the project life cycle of 3 domestic and international Cisco Call

Manager and Unity servers from infancy to execution by:

Administering moves, additions and revisions to IP telephones and Unity

voice messaging accounts.

Updated software and phone loads for Call Manager and Unity servers.

Resolved telephone and server issues in the home and satellite offices.

Facilitated post-rollout end user training.

Administered cost accounting software to identify issues with units and

develop usage reports; collaborated with Equitrac engineers during multiple

accounting system upgrades.

Facilitated local and remote new employee training presentations and firm-

wide systems training for application rollouts such as Cisco IP

Telephony, Microsoft Office and Thompson Elite.

Support help desk by identifying and troubleshooting PC software and

hardware issues.

Oversee administrative operations to include, acquiring vendor quotes for

special orders, opening new PRI, Internet Access and POTS accounts, and

processing and reconciling monthly invoices.

Maintained inventory of Blackberry handheld units, as well as laptops and

other pc peripherals.

Coordinated multi-media room by arranging video conferencing equipment over

ISDN and IP protocols and recording company meetings and seminars.

BAKER & MCKENZIE, New York, NY 1996 - 1998

2 Help Desk Technician

Managed the investigation and resolution of software and hardware issues.

Collaborated with cross-functional teams to identify outstanding issues and

achieve resolutions.

Coordinated inventory to determine if equipment moves, additions and

revisions where necessary; Processed documents to return inoperable

equipment to vendors.

Supported end-users when Telecommunication Administrator was not available

by managing related issues and requests.

EDUCATION & CERTIFICATION

LONG ISLAND UNIVERSITY, Brooklyn, NY

Certificate in Networking Topologies, 1995 - 1996

MARYMOUNT COLLEGE - TARRYTOWN, Tarrytown, NY

Coursework in Business Administration, 1992 - 1994

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