Quality Assurance Project

Summary: Experienced in providing product and client support for Payroll/HR

services products. Provide phone/on-site customer service support,

training/instructional information for internal/external clients. Good

organizational and time management skills.

Employment History:

Automatic Data Processing (ADP), Roseland, New Jersey 07068

Acceptance Test Analyst

06/2009-

06/2010

Responsibilities:

. Communicate via phone, email daily with internal and field clients for

project status and reporting

. Document test scenerios/test cases from business requirements

. Perform Integration, regression, and systems tests and

validation/verification on product applications

. Hold peer reviews for the test scenerios with project teams

. Provide Product Support and documentation to various project teams such

as Quality Assurance, Production, Business Employee Services,

Development, and Corporate Application Security

. Work closely with end users, business technologists, and others to

understand and prioritize business goals and information needs

Automatic Data Processing (ADP), Roseland, New Jersey 07068

E2E Test Analyst 4/2007- 6/2009

Responsibilities:

. Test, document and learn new product requirements

. Train team members on various product systems and functionalities

. Communicate test statuses to management

. Hold project troubleshooting meetings including end-user clients,

analysis, development, environment teams

. Created and maintained test and informational/instructional documents

. Attend and provide weekly Project status updates

. Utilized Quality Center Business Process modules to create components and

test plan scenarios for various ADP Hosted product applications

Automatic Data Processing (ADP), Roseland, New Jersey 07068

Functional Integration Test Analyst 1/2005-

04/2007

Responsibilities:

. Responsible for black box testing; ADP Portal integration software

. Performed functional and regression testing on all software releases for

ADP products

. Attended Business and Technical Requirement meetings

. Report on Production and Field support regarding issues and product

information

. Reviewed and Analyzed Business Requirement Documentation

. Developed and updated Functional, End-To-End, Smoke/Build Verification

test plans

. Prepared weekly and monthly Test Plan Status and Execution Metrics

. Attend daily defect status review meetings

. Create and maintain queries for defect tracking in ClearQuest tool

. Prepared Build and Release Certification emails and correspondence to

project teams

. Responsible for archiving Test deliverables

Automatic Data Processing (ADP), Roseland, New Jersey 07068

Quality Assurance- Project Leader 04/1998-01/2005

Responsibilities:

. Responsible for managing and testing for 9 projects

. Installed PCPW software on SQL and Oracle databases

. Tested software connectivity and communications with Internet Service

Providers MSN, AOL.

. Test AdjustMate software with various ADP software interfaces, EPC,

Internet SSL, and PCPW.

. Debug communication logfiles and utilize mainframe query tool EPCiQ to

locate and monitor transmission of payroll files.

. Create and maintain test status reports and metrics utilizing MS

Powerpoint, Excel, and Word.

Automatic Data Processing (ADP), Roseland, New Jersey 07068

Quality Assurance Analyst/Senior Analyst 1992-1998

Responsibilities: MainFrame

Responsible for testing the Mainframe Autopay components

Utilized MVS and TSO systems to execute and monitor payroll jobs

. Tested Field Patch releases and Tax Service data updates

. Responsible for test data and environment setup

. Lead and mentor 3 test associates

. Developed test plans

. Test Plan Execution and Verification

. Reported and distributed Weekly Test Statuses and Metrics to project team

. Defect Tracking utilizing Lotus Notes, Teamtrack

Automatic Data Processing (ADP), Melville, New York

Account Executive/Client Service Representative

1987- 1992

Responsibilities

. Take customer calls and troubleshoot client issues

Responsible for Client Onsite installation and training of ADP Autopay

and PC software

. Provide Sales and Client product support

. Act as liaison between client and ADP regional support

. Update Client Payroll Quarterly and Year-end reports

. Provide support to Client Service Representatives and Field Support

Skills:

OS: Windows XP Professional/2000/NT4.0, Windows 98/95 &

Mainframe

Tools: ClearQuest Defect Tracking, HTTPWatch, Segue Silk,

Teamtrack, Lotus Notes, Snagit, TOAD

Software: Microsoft Office-Word, Excel, Powerpoint, Project, Outlook

Certifications:

Project Management Professional (PMP) March 2010

Education:

New York University, NYC, New York

School of Business and Public Administration (Stern's Business School)

Degree: B.S. in Marketing

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