Manager Customer Service

Location:

Posted:

May 05, 2010

Richard Wilbert

Brighton, Colorado 80602

Cell: 303-***-**** **********@***.***

Career Objectives: Branch Manager, General Manager, VP of Operations

General Manager with P & L and day to day operational responsibilities.

Experience

creating and implementing business plans. Developing and instilling company

vision and core values.

Leadership through strong communications and negotiations skills. Creating

strategic plans that meet the company goals. Board of Directors experience

on non profit board helping to create new governance model.

Entrepreneurial experience building successful operations.

BS in Business Administration Cardinal Stritch University

MS in Business Management Cardinal Stritch University

Professional Experience

Robert Howard Associates, Inc. - Design/Build Contractor 2002-2009

President/General Manager

Created strategic plans and core values for the team

Day to day operation responsibility for a $3 million company, including P &

Ls.

Designed customer service programs that improved customer

retention/satisfaction.

All Phase Landscape - Contracting Bid/ Build Contractor 1998-2002

Construction Manager

Managed multiple sites and projects for private and public agencies.

Member of the Management Team that created strategic direction for the

company.

Orkin Plantscaping - A Service Company 1993-1998

Branch Manager

Developed, created and implemented business plan that lead to 5 consecutive

years of profitability.

Managed multiple sites throughout Colorado.

Built loyal team of successful employees through strong communication and

training.

Kujawa Enterprise Inc. - Maintenance Contractor 1980-1985 & 1990-1993

Operations Manager

Staffed and opened new branch operation.

Managed a Grant program for at risk students interested in the Horticulture

field, placed all 20 students in Horticultural positions..