Customer Service Administrative Assistant

Profile

Executive Assistant offering ** years of proven office skills experience.

Demonstrates strong organizational skills-very orderly and systematical in

carrying out assignments. Establishes rapport with customers by listening

and attending to their needs in a friendly and quick way.

Motivated, personable business professional with success as a business

owner. Diplomatic and tactful with professionals and non-professionals at

all levels. Accustomed to handling sensitive, confidential records.

Demonstrated history of producing accurate, timely reports meeting

stringent guidelines.

Flexible and versatile - able to maintain a sense of humor under pressure.

Thrive in deadline-driven environments. Excellent team-building skills.

Dependable, optimistic, personable, responsible, and compassionate.

Notarized: Has been a Notary in the State of Ohio for 17 years.

Office Skills

Office Equipment: Personal Computers, Telephone switchboard/multi-line,

Fax, Copiers. Software: Windows 2000, Microsoft Office Suite, (Word,

Excel, PowerPoint, Access), and Word Perfect for Windows 6.1. Types: 65-75

words per minute.

Employment History and Professional Experience

Alt and witzig engineering, inc. - Cincinnati, OH

Executive/Administrative Assistant 1995 to 2009

Regular duties included answering multi-line phone, supporting office staff

and field technicians, billing, invoicing, payroll, handling all new hire

paperwork, typing reports, mailing, faxing, copying, e-mailing, and

scanning, notarizing all affidavits, waivers, liens, etc.

Sole Assistant for Geotechnical and Environmental Departments: performing

all duties asked.

Enter in all engineer and technicians time into the system for payroll and

billing purposes. Payroll was submitted in PDF form then e-mailed to our

corporate office.

Type all handwritten reports for jobs (example: footing, reinforcing steel,

masonry, concrete, caisson, cancellations, undercut, compaction, asphalt

compactions, moisture, and coring). After editing reports, mailed and

filed all handwritten and typed reports into appropriate job folders.

Set-up all new jobs including rate tables, mileage and travel time. This

information was used when doing billing/invoicing.

Handle all paperwork for new hires. Each employee has to be assigned an

employee number and be entered into system.

Enter all data for any department.

Handles files and represented company in all liens and small claims court.

CISA, Ltd. - Mason, OH

Owner/Operator, 1995 to Current

Hiring, training, buying, banking, accounting, customer service,

advertising, inventory, all related duties.

Education

The ohio state university - columbus, oh

58 HOURS COMPLETED TOWARDS BS IN THE BUSINESS COLLEGE

shawnee state university - portsmouth, oh

20 HOURS COMPLETED TOWARDS BS IN THE BUSINESS COLLEGE

miami ohio state university - hamilton/oxford, oh

28 HOURS COMPLETED TOWARDS BS IN THE BUSINESS COLLEGE

Professional Memberships

MBE/EDGE Certified in Goods and Services, focusing in Janitorial and Post

Construction/Move-In Clean Up,

State of Ohio

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