Customer Service Sales
Resume:
TOM BROTSKE
Ballwin, MO 63011 ********@*****.***
Summary
Accomplished International Credit Professional with over 20 years of unique
experience in increasing cash flow, analyzing credit worthiness and
evaluating financial alternatives. Known for delivering superior customer
service with diplomatic and positive communication style. Experienced in
both foreign and domestic credit and collections. Excellent problem-
solving and negotiation skills with proven ability to resolve difficult
situations under adverse conditions. Experience and strengths include:
. Risk Mitigation
. Customer Satisfaction & Retention
. Business Planning & Development
. Sales & Marketing
. Problem Resolution
. Process Improvement
Career History
COVIDIEN LTD. / MALLINCKRODT INC., St. Louis, MO 1998 - 2008
A $10 Billion international manufacturer of medical instruments and
supplies.
INTERNATIONAL CREDIT MANAGER
Managed a $26 million credit portfolio of 400 domestic and international
customers. Performed annual financial and credit analysis of all major
customers. Provided support to the sales teams to expedite large ticket
sales.
. Increased cash flow from accounts receivable portfolio 20%, which
represented $2.4 million.
. Collected $2.5 million in receivables over one year old.
. Increased cash flow by collaborating with division Directors, Sales
Managers and international customer service staff to encourage timely
release of orders, past due payments and proper application of funds.
. Optimized efficiency by executing the geographical realignment of the
International Credit Department to provide centralized support for
Europe, Middle East, Africa, Latin America and Asia-Pacific markets, from
a product-based alignment.
. Improved the accuracy of aging reports by developing, testing and
implementing a system enhancement to properly age receivables under
letters of credit.
NATIONSBANK, St. Louis, MO 1985 - 1998
ASSISTANT VICE PRESIDENT
Marketed and sold all of the international products and services provided
by the bank, including trade finance, letters of credit, foreign exchange
and documentary collections. Managed the correspondent relationships of
over 250 foreign banks.
. Financed $3.2 million sale of radio station equipment to the Philippines.
. Financed $2.5 million sale of aircraft to Angola.
. Structured and negotiated financing proposals including pricing,
collateral and documentation, many utilizing the programs of The Export-
Import Bank of the United States (Eximbank).
. Traveled overseas to develop new credit and non-credit opportunities and
expand current relationships.
. Structured and monitored loan reschedulings.
. Presented outside presentations and seminars on trade finance and other
international banking products and services to industry groups.
. Spoke on trade finance alternatives at Southern Illinois University -
Carbondale and St. Louis Community College.
COMMERCE BANK OF KANSAS CITY, Kansas City, MO 1982 - 1985
INTERNATIONAL BANKING OFFICER
Marketed and sold all of the international products and services provided
by the bank. Managed the correspondent relationships of over 180 foreign
banks.
. Marketed trade finance, letters of credit, foreign exchange and
documentary collections.
. Structured short-term and medium-term export finance transactions with
support of Eximbank and FCIA programs.
. Analyzed financial statements and credit information on foreign banks and
companies.
. Structured first Eximbank lease financing transaction.
. Won President's E-Award for Excellence In Exporting, recognizing
significant growth in export- related volume and revenue, presented by
the US Secretary of Commerce.
FOREIGN CREDIT INSURANCE ASSOCIATION (FCIA), Chicago, IL 1979 - 1982
FINANCIAL ANALYST
Analyzed and underwrote short term and medium term credit insurance
policies for US exporters.
. Analyzed the financial, credit and economic conditions of foreign
companies, banks and countries, and provided recommendations on
applications for export credit insurance.
. Underwrote insureds' policies and quotations.
. Provided advice on economic and political conditions in foreign
countries.
. Led branch office in processing the most transaction applications in one
month.
Education
BBA, Finance, University of Wisconsin, Oshkosh, WI
Completed 12 hours in post-graduate business, University of Wisconsin -
Parkside, Kenosha, WI
Strategies in Corporate Finance, Washington University, St. Louis, MO
Certified in all Eximbank programs, Export-Import Bank of the United
States, Washington, DC
Completed Six Sigma Awareness Training, COVIDIEN.
Professional AFFILIATIONS
Chairman of two international chapters of National Association of Credit
Management.
Program chairman and seminar committee of World Trade Clubs.
COMMUNITY ACTIVITIES
Consultant for Project Business program.
Food Outreach Program.
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