Customer Service Manager
Resume:
Nathan Pacheco
Thornton, CO ***33
******.*********@*****.***
EXECUTIVE SUMMARY
Customer Service Assistant Manager with 6 years of management experience. Strong strategic
planning and people-management skills.
CORE QUALIFICATIONS
• Strong ability to execute based on strategic objectives
• Attention to details
• Multi-tasker with the ability to prioritize
• Ability to document and communicate both verbally and orally
• Big-picture focus on company objectives
• Performance reviews and discipline
• Successful with staff development and training
WORK EXPERIENCE
McGuckin Hardware, 2525 Arapahoe Ave., Boulder, CO March 2003 to October 2010
Customer Service Assistant Manager
• Cultivated an environment of excellent customer service
• Attention to details
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Hired and trained supervisors as well as cashiers
• Standardized employee and supervisor training that led to customer and employee
satisfaction
• Created manuals and forms used to train, commend and discipline
HVH Transportation, 5630 Franklin St., Denver, CO September 2003 to February 2004
Forklift Operator/Cargo Handler
• Loaded and unloaded cargo using forklifts, hand trucks and pallet jacks
• Carefully documented cargo movement and damages
• Excellent attention to detail
EDUCATION
High School Diploma, Horizon High School, Brighton CO May 1999
University of Colorado, Boulder CO August 1999 to May 2000
DeVry University, Westminster CO August 2003 to January 2005
PROFESSIONAL REFERENCES
Matt Busiek
Former Manager
Customer Service Manager, McGuckin Hardware
Cell: 720-***-****
Work: 303-***-**** ext. 2350
Christopher Ladouceur
Former Employee
Customer Service Supervisor, McGuckin Hardware
Cell: 303-***-****
Work: 303-***-****
Contact this candidate