Project Manager Management

Highly organized, creative, and results-oriented leader with a strong work

ethic and a commitment to excellence and customer satisfaction. A track

record of driving change and consistently exceeding objectives and

expectations through the effective building and management of teams. Able

to understand and address business needs through technology or process

solutions that deliver explicit value

STRENGTHS

Full life-cycle IT Project Management. IT Portfolio Management. IT Service

Management. International delivery.

Software development and implementation. Project rescue. Offshoring.

Outsourcing.

SELECTED ACCOMPLISHMENTS

Planned and executed a 24-month program to standardize and modernize

enterprise IT Service Support

. Revised existing Incident, Change, and IT Asset Management processes

embracing ITIL and best practice

. Introduced Problem and Configuration Management

. Customized, integrated, and implemented best of breed solutions in

support of new processes

. Implemented multiple internal and vendor integrations via web services

and corporate middleware

. Trained 1500 globally distributed IT and Service Desk staff

. Improved client satisfaction by reducing time-to-resolve and incidents

caused by change

. Enabled 40% reduction of Global Service Desk and supported Data Center

Outsourcing.

Improved enterprise IT Operations service quality

. Designed and implemented a custom integrated web-based reporting and

dashboard application

. Defined, measured, and analyzed IT Operations KPIs driving continuous

improvement efforts

. Monitored and reported aggregated business application availability and

performance metrics

. Resulted in significantly higher levels of availability and customer

satisfaction

Rescued Global IT Asset Management Office

. Developed and deployed automated IT asset tracking solution integrated

with network discovery tools

. Delivered four consecutive quarters of dramatic improvement in asset

inventory accuracy

. Saved $3.5M in contractual penalties and regained the trust of the client

. Delivered first-year client cost savings of approximately $5.5M

Developed custom 3PL transport management system and implemented into

multiple outsource contracts

. Full project management life cycle - from initiation to closure. Multiple

parallel projects

. Designed and implemented major web-based enhancement to support a shared

user network of services

Modernized and commercialized Medical Laboratories in North-West England

. Purchased, configured, and deployed a laboratory management system across

three major hospitals

. Integrated that system with hospital ward and records systems and also

with GP offices

. Managed matrix teams of medical and scientific staff, customers, and

multiple vendor teams

CERTIFICATIONS

Project Management Professional ITIL Practitioner in IT Service

(2002) Management

PRINCE2 Practitioner (2006) Support and Restore (2007)

Release and Control (2007)

EDUCATION

Bachelor of Law (Honors) Leeds University, UK

PROFESSIONAL HISTORY

SCHLUMBERGER, Houston TX

IT Process Manager January 2009 - September 2010

Promote and improve key ITSM processes, develop IT Quality reporting, and

realize business benefits.

. Developed, agreed, and published corporate standards for key ITSM

processes

. Implemented Change and Problem Management throughout IT Operations

. Reduced time-to-resolve and number of incidents caused by change

. Delivered significantly higher levels of availability and customer

satisfaction

Service Desk Engineering Manager March 2005 - December 2008

Standardize and modernize IT Service Support by embracing ITIL processes,

best practice, and best of breed solutions.

.

Global IT Asset Manager March 2003 - February 2005

Rescue the Global IT Asset Management office with responsibility for over

60,000 IT assets at more than 600 locations in 65 different countries in

an outsource model.

Saved $3.5M in contractual penalties and regained the trust of the

client.

Delivered first year client cost savings of $5.5M

New Technology Deployment Manager November 2002 - March 2003

Deploy new technologies and new solutions for managing IT infrastructure

and applications

. Managed the continuing roll-out of HP Openview for server management.

. Implemented a standard global process for the management of enterprise

video conferencing.

Outsourcing Transition Project November 2001 - November 2002

Manager

Manage major projects within the program to modernize and commercialize

IT infrastructure support.

Planned and executed a high quality physical wall-to-wall global IT

hardware audit

Developed and implemented web-based global Customer Satisfaction Survey

Awarded "Performed By Schlumberger" silver medal for "team-working,

innovation, and value creation"

eBusiness Project Manager March 2000 - November 2001

Provide software development expertise and delivery capability to

Schlumberger's eSolutions start-up group

Senior Consultant, CAPGEMINI UK August 1999 - March 2000

Bid and delivery management. Pre-sales support.

IT Project Manager, WINCANTON UK July 1995 - August 1999

Customer-facing project management. Systems development and

implementation. Multiple simultaneous projects.

Computer Systems Manager, NWRHA UK July 1992 - July 1995

Project Management and Business Process Re-engineering within National

Health Service

Technical Project Lead, Macpherson September 1991 - July 1992

UK

Senior Software Engineer, AT&T UK December 1990 - September 1991

Analyst Programmer, Fraser Williams December 1988 - December 1990

UK

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