Customer Service Assistant
Resume:
Lake in the Hills, Illinois *****
Karl Figielski
Qualifications: Strong communication skills
Excellent customer service skills
Teamwork oriented
Self-motivated
Experience: Sears, Roebuck & Co., 1978 - 2008
Parts Sourcing Representative, Schaumburg, IL 2005 - 2008
Answered 25 to 50 calls daily
Updated customer records
Researched and resolved part order status transmission errors
Investigated and responded to all electronic inquires from
Service Units
Responsible for managing inbound inquiries
Maintained part status accuracy
Processed part order
Procurement Assistant/Help Desk, Hoffman Estates, IL 2002 -
2004 Answered 25
to 50 calls daily
Input and validate capital supply orders
Manage incoming fixture and supply orders
Analyze and format monthly phone reports
Research supply information inquiries
Sr. Systems Specialist/Floor Covering Help Desk, Hoffman
Estates, IL 1996 - 2002 Answered 50 to 75 calls daily
Maintained floor covering databases
Liaison for Sears with vendors
Researched merchandise
Communicated new or updated techniques and procedures
Ordered all floor covering samples and fixtures
Systems Specialist, Hoffman Estates, IL 1994 - 1996
Maintained and created data spreadsheets
Assisted with Return Goods Invoice process
Handled phone calls regarding all aspects of floor covering
Managed travel expenses
Office Assistant II, Chicago, IL 1993 - 1994
Entered employee information into Pension Plan database
Verified accuracy of Pension Plan documents and calculations
Verified and distributed Pension Plan checks
Replenishment Assistant, Chicago, IL 1987 - 1993
Maintained data spreadsheets supporting the distribution of
warehouse supplies
Coordinated and communicated shipping information between
vendors and inventory managers
Tracked shipments
Monitored and updated out-of-stock dates by evaluating shipping
information
Human Resources, Chicago, IL 1979 - 1987
Managed payroll for 500 employees
Calculated daily payroll statistics for six departments
Calculated salary increases
Handled paperwork involved with hiring and terminating employees
Provided benefit and entitlement support
Record Clerk, Chicago, IL 1978 - 1979
Maintained tracking invoices
Maintained data for shipments less than contracted amounts
Skills: Microsoft Excel
Microsoft Word
Sears internal databases
Lotus Notes
Data entry
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