Sales Manager

Objective

A position in a results-oriented company that seeks an ambitious and career-

conscious person, where acquired skills and education will be utilized

toward continued growth and advancement.

Summary of Qualifications

. Effective, versatile manager. Earned respect of superiors and

subordinates for results and motivation skills.

. Motivated self-starter with an aptitude for learning new skills

quickly

. Strong analytical and problem solving skills

Experience

January 2007 to Present Yellowbook, Cedar Rapids, IA

Associate Manager Special Handling and Sales Liaison

. Ensure that the department reaches all goals within specified turn

around times

. Manage up to 25 team members on inbound and outbound queue lines

. 2009 Presidential Achievement Award Winner

. Oversee the Special Handling team that ensures high-end and high claim

customer advertising is accurate

. Motivate, lead, train, and assist sales and Adworks departments with

internal and external customer problem resolution

. Monitor receipts, workload and capacity in the department. Determine

staffing needs and manage overtime hours to meet deadlines

. Work with Marketing on supporting the new Direct Mail product

April 2004 to January 2007

Yellowbook, Cedar Rapids, IA

Sales Liaison Specialist

. Served as a liaison between Account Executives, District Sales

Managers, customers, art and production departments

. Researched and resolved internal issues received from quality check

and department managers

. Trained new employees

. Named Top Performer for the entire Sales Liaison Department

. Two-time recipient of the Elite Team Member award

March 2003 to June 2003

Coe College, Cedar Rapids, IA

Intern-Instructional Technologist

. Worked with the Iowa College Foundation on three technology and

education workshops to encourage Professors to use technology in their

classrooms

. Responsibilities included the research of different topics, setup of

tutorials, creation of training documents and program scheduling

May 2001 to May 2004

Lonestar Steakhouse, Cedar Rapids, IA

Waitress and Bartender

. Interacted with a multitude of different types of people

. Trained new employees

June 1999 to August 2000 Oscar Mayer, Madison, WI

Summer Employee Health Assistant

. Performed a variety of administrative support tasks

. Assisted nurses, physical therapists and doctors with pre-employment

physicals and injured employees

. Assisted in the preparation of worker compensation claims

. Developed a presentation and brochure on sleep deprivation for shift

work employees

Education

May 2003

Coe College, Cedar Rapids, IA

B.A., Computer Science; Minor, Mathematics

. Lettered in Women's Soccer

Computer Skills

. Cisco Phone Systems, DIAD, Microsoft Office Products, C++, Pascal,

Java, VRML, and Basic

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